- Optimize: Collaborate closely with Customer Success teams to optimize and refine workflows, ensuring seamless integration with sales processes and alignment with company objectives.
- Facilitate Collaboration: Act as a bridge between Customer Success and Growth Sales teams, fostering collaboration and alignment to maximize customer value and retention. This involves creating visibility into customer interactions, tracking activities, and facilitating effective communication channels between teams.
- Drive Insights: Utilize Salesforce and other tools to extract meaningful insights from data, enabling informed decision-making and strategic planning across the customer lifecycle. This includes building and maintaining comprehensive dashboards and reports to track key metrics and performance indicators.
- Lead Team Development: Lead and manage team members, empowering them to excel in their roles and grow both personally and professionally.
- Salesforce Expertise: 4+ years of experience in building fields, reports, and dashboards in Salesforce.
- People Management: 1+ years of experience managing a team of operations analysts.
- Customer Success Tooling: Familiarity with Gainsight
- Multi-Product Experience: Previous experience working for a multi-product company preferred.
- Stakeholder Management: Ability to effectively manage and align stakeholders across different teams.
- Project Management Skills: Strong organizational skills with the ability to manage multiple projects simultaneously.
- Remote-first working policy, with options for coworking
- Twice yearly team offsites for in-person collaboration
- Paid flexible time off policy
- Paid parental leave and parental benefits
- Monthly phone and internet reimbursement
- Company-sponsored LinkedIn Learning accounts, department budgets for professional development, & robust onboarding program
- Various options for medical, dental, and vision insurance
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Manager, Revenue Operations - Remote, United States - Ontra
Description
Ontra is a remote-first company, with access to coworking spaces and offices in a few key cities for employees who may prefer in-person working options. We value connection, investing in opportunities for in-person and virtual gatherings with your Ontra colleagues.
We currently are able to hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.
United States
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
APAC
Hong Kong, Singapore
EMEA
United Kingdom
For this job we are currently only hiring candidates based in the United States.
About the team & opportunity
Ontra is seeking a Manager, Revenue Operations reporting to our Director, Revenue Operations.
The role is a great opportunity for an experienced Manager, Revenue Operations with a passion for driving customer success and growth at Ontra. You will play a pivotal role in optimizing workflows, enhancing collaboration between Customer Success and Growth Sales teams, and leveraging our tech stack to streamline critical operations. You will be vital to the success of our teams by enhancing our environment to improve productivity, implement tools, and provide the infrastructure and data to allow for collaboration across the organization.
If you have a collaborative mindset and are passionate about aligning high-performing teams via process, systems, and data, we'd love to get to know you
What you'll do
What you'll bring
Pay transparency
Ontra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below. Additionally, all positions are eligible for unit-based equity grants.
Some positions may be eligible for additional compensation, such as commission or other variable compensation structures, which is not included in the below base pay range.
If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role.
Base pay range
$124,000 - $186,000 USD
Benefits snapshot
About Ontra
Ontra is the global leader in Contract Automation and Intelligence for private asset management firms. The Ontra platform combines AI-enabled software with a worldwide network of highly trained lawyers to modernize recurring legal workflows. Ontra's solutions improve all aspects of the contract lifecycle - from negotiating and processing routine contracts to tracking obligations in complex agreements. Ultimately, Ontra reduces the time, expense, and risk associated with contract management, freeing its customers to focus on other strategic priorities.
Inclusivity
Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
Personnel Privacy Notice:
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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Manager, Revenue Operations professionals in Remote
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DORIANT KAMSU
BILINGUAL SALE SUPPORT SPECIALIST FRENCH /ENGLISH