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    Revenue Operations Specialist - Remote, United States - Okendo

    Okendo
    Okendo Remote, United States

    4 weeks ago

    Default job background
    Full time
    Description

    About Okendo

    We believe happy customers make the best marketers.

    That's why we built Okendo – the customer marketing platform that creates stronger connections between consumers and the brands they love.

    Using Okendo, Shopify brands can grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value.

    Our unified platform and unique suite of products for Reviews, Referrals, Quizzes, Loyalty, and Surveys is trusted by 9,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.

    Position Summary

    Reporting to the RevOps Manager, the Revenue Operations Specialist will join a small team that is responsible for creating and maintaining workflow process, automations and data integrity within Okendo's Hubspot CRM.

    Tech stack: Hubspot, Intercom, Clearbit, Storeleads, Revenue Hero, Zoom meetings, Seamless, Neverbounce, Zapier, Linkedin Sales Navigator, Whimsical

    How you'll create impact:

    Hubspot CRM Management: Build, automate, maintain, and optimize processes within the GTM engine.

    Process: Work with GTM stakeholders across partnerships, sales, sueccess, marketing and support to understand requests, recommend solutions, and implement process.

    Tech Stack Management: Own tech stack troubleshooting, integration management, documentation, data cleanliness, provisioning, ticket/support management, and end-user support.

    Ensure data integrity within Okendo's CRM and regularly audit properties and objects within the system to maintain system health.

    Automation Design: Collaborate on the design, build, staging and launch of marketing campaigns across channels including but not limited to email, social, paid media, landing pages, webinars and more.

    Provide ongoing support to the GTM teams. For example, addressing questions within the help revops channel, list uploads to Hubspot, build requested forms, etc.

    Plan and organize complex work in order to meet quality and timeline targets

    What we need from you:

    3-5 years of experience in any GTM role

    2-5 years of experience in a RevOps role

    Multi-tasking, effective communication between GTM teams and stakeholders, understanding of implications of changes made to key processes/data points

    1-Month Success

    Establish a relationship with all GTM team stakeholders with-which you will be regularly working

    Gain an understanding of the areas of the GTM organization that you will have ownership of

    Weekly 1:1s with your direct supervisor

    Begin to work on smaller builds across our various GTM tools

    3-Month Success

    Establish a meeting cadence with your specific GTM team stakeholders

    Become an owner of all processes and documentation for owned GTM areas

    Weekly 1:1s with your direct supervisor

    Begin to work on larger builds across our various GTM tools

    6-Month Success

    Begin pro-actively creating proposals for improvements and innovations for your specific GTM team stakeholders

    Become a thought-leader and go-to resource for owned GTM areas

    Weekly 1:1s with your direct supervisor

    Complete ownership and independence on larger builds across our various GTM tools with minimal check-in meetings with your supervisor

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