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    Medical Receptionist Team Lead - Virginia Beach, United States - Complete Women's Care

    Complete Women's Care
    Complete Women's Care Virginia Beach, United States

    3 weeks ago

    Default job background
    Full time
    Description
    We are looking for a motivated Team Lead with impeccable customer service skills, leading the way to an exceptional patient experience. Multi-tasker with incredible attention to detail who has a primary interest in working in the administrative functions of our medical practice. The applicant must be an independent thinker with a minimum of one year of medical office experience (OB/GYN preferred) who will partner with our Front Desk Supervisor and ensure cohesiveness with the team under her leadership.

    Position: Medical Receptionist - FULL TIME

    Responsibilities:
    • Lead the way in greeting and welcoming patients as soon as they arrive at the office.
    • Assist in scheduling staff and ensuring coverage for each provider's patients and schedules.
    • Assist training for new hires.
    • Set the example of Superior Quality Customer Service.
    • Assist the Front Desk Supervisor with the implementation of new processes and coaching of team members.
    • Direct patients to the appropriate person and office.
    • Answer, screen, and forward incoming phone calls.
    • Provide basic and accurate information in person and via phone/email.
    • Receive, sort, and distribute daily mail/deliveries.
    • Perform other clerical receptionist duties such as filing, photocopying, scanning, and faxing.

    Skills:
    • Proven work experience as a Receptionist Supervisor, Front Office Lead, or similar lead role.
    • Proven Leader.
    • Proficiency in Microsoft Office Suite.
    • Computer experience (medical office is a plus).
    • Professional attitude and appearance are a must.
    • Solid written and verbal communication skills.
    • Ability to be resourceful and proactive when issues arise.
    • Excellent organizational skills.
    • Multitasking and time-management skills, with the ability to prioritize tasks.
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