Customer Service Associate - Sacramento, United States - California State University Sacramento

Description

**Job no:**

**Work type:** Staff

**Location:** Sacramento

**Categories:** Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time

**Working Title:** Customer Service Associate

**Classification Title:** Administrative Support Coordinator I

**Posting Details**

**Hiring Preference**

Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

**Position Summary**

Under direct supervision of the Manager of Customer Service and the Director of Facility Administration, the Customer Service Associate (CSA) provides support to the Customer Service Center as part of a team and provides a full range of support to the Department of Facilities Management. The CSA is responsible for evaluating Customer Service Center requests to determine the appropriate course of action; reviewing craft timesheets and completed work orders for accuracy and completeness, preparing department chargeback work orders for billing, and assisting with billing reports.

The CSA will assist with the distribution and receipt of keys and electronic access devices to members of the campus community; assist in maintaining the integrity of the University electronic access system for entrances and exits to buildings and grounds, and act as back up for ordering general office supplies, as needed.

Facilities Management is the steward for the University buildings, infrastructure, grounds and landscape.

The Customer Service Center is the first point of contact for Facilities Management. We receive and dispatch routine and non-routine service requests keeping campus building occupants apprised of work that may affect business operations, and providing general information to the campus community and the public.

We also issue campus keys and electronic building access, estimate project costs, process work order billing, and maintain department inventory records. Our goal is to provide friendly, responsive, and efficient services via clear and timely communication with our customers.

Priority Application Deadline: Monday Dec. 13, 2021 at 11:55 p.m. Posting will remain open until filled.

**FLSA**: Non-Exempt

**CSU Classification Salary Range**: $3,064 - $5,148 per month

**Hiring Range**: $3064 to $3417 monthly

**Recruitment Type**: Regular (probationary)

**Time Base**: Full-Time

**Pay Plan**: 12 months

**Work Hours**: Monday-Friday, 8:00a.m. - 5:00p.m.

**Department Information**

**Minimum Qualifications**

Entry to this classification requires a fully functional knowledge of and skills in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

**Required Qualifications**

**Experience**

Experience providing clerical and administrative support functions in an office environment.

Experience using and operating standard office equipment such as computer, copier, fax and scanner.

Experience providing customer service using tact and diplomacy to various constituents.

**Knowledge, Skills, Abilities**

Proficiency using standard office software packages (e.g. Microsoft Outlook, Word, Excel, Access and PowerPoint)

Excellent interpersonal skills, with demonstrated ability to maintain professionalism.

Knowledge of record-keeping, office electronic filing systems and procedures.

Exceptional communication skills, both verbally and in writing.

Ability to be self-motivated and work independently as well as part of a team.

Outstanding organizational and time management skills.

Ability to independently apply a wide variety of policies and procedures where specific guidelines may not exist.

Effective problem-solving skills with the ability to develop practical and thorough solutions.

**Preferred Qualifications**

12. Experience in a facilities or equivalent environment.

13. Experience using an enterprise resource planning system such as PeopleSoft.

14. Experience working at an institution of higher education, such as the California State University system.

15. Experience using a two-way radio, multi-line phone, copier, printer, fax and shredder.

16. Experience using a database system, preferably a maintenance management system.

**Required Licenses/Certifications**

Valid Drivers License and maintenance of safe driving record.

**Documents Needed to Apply**

Application, Resume. Failure to upload resume with online application may result in disqualification.

**About Sac State**

is located in the heart of Californias capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the Farm-to-Fork Capital, is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento States 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: *As Californias capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.* As the regional hub of higher education, Sac State is dedicated to**,** **,** **,** , and .

As evidenced by the values embedded in our , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit the

**Background Check Disclaimer**

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

**Equal Employment Opportunity**

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit .

The University is committed to creating an education and