- Vacation Pay
- Holiday Pay
- Medical and Dental Insurance
- 401k Retirement Plan
- Hotel Discounts
- Thoroughly understand and implement the hotel brand service culture.
- Assist hotel guests efficiently, courteously, and professionally at all times.
- Promptly and effectively deal with hotel guest concerns or issues and see that all are met to the hotel and guest satisfaction in a timely manner.
- Make hotel reservations, check hotel guests in and out, post guest charges.
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Be a great communicator to various departments and management on guest comments and concerns.
- Have full knowledge of hotel safety and emergency procedures.
- Follow all required company cash and credit card procedures.
- Other duties as assigned.
- High School diploma or GED preferred
- One year of hospitality experience preferred
- Customer service experience preferred
- Attention to detail
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
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