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    Front Desk Agent - Cleveland, United States - Arbor Lodging Management

    Arbor Lodging Management
    Arbor Lodging Management Cleveland, United States

    3 weeks ago

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    Description

    ** Front Desk Agent**

    **Job Category****:** Front Desk **Requisition Number****:** FRONT001713 Showing 1 location **Job Details**

    **Description**

    Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountableto our guests and our clients.

    **We are currently seeking a**

    ****Front Desk Agent****

    *******$300 Sign On Bonus*******

    **Front Desk Agent Duties & Responsibilities:**

    Greeting and registering guests in a friendly manner.

    Assist in taking reservations, pre-registrations, and room blocking.

    Assisting large groups upon arrival.

    Be familiar with the local area, helping guests find dining, shopping and other "hidden gems" nearby.

    Being the first to handle and resolve guest issues, and working to achieve complete guest satisfaction.

    Processing payments according to procedures including authorization of all credit cards.

    Ensuring all cash, checks, and credit cards balance at the end of each shift.

    Professionally and politely answer questions and cater to any guests needs.

    Communicates internally with other departments when necessary to resolve a guest concern or request.

    **The Successful Front Desk Agent Candidate:**

    Outgoing and friendly demeanor, and willing to go the extra mile to ensure complete guest satisfaction.

    Hotel Front Desk experience preferred

    Knowledge of reservation system

    Ability to communicate effectively through spoken and written means.

    Windows knowledge.

    Positive, upbeat demeanor and team-minded.

    Ability to stand for 8 hours at a time.

    Able to lift 20lb on occasion.

    Set schedule with availability to pick up extra shifts

    High school Diploma or equivalent

    **The Benefits of Arbor Lodging:**

    Competitive salaries

    Annual review with increase potential

    401k program with company match

    Additional benefits may be available

    Arbor Lodging focuses on Five Guiding Principles to maintain a culture that growth, development, and progression within the properties:

    **Do the Right Thing** - Operate and act with integrity in all you do even when it is not convenient.

    **Lead with Heart** - Be kind, passionate and hospitable.

    **Be Accountabl**e - Take ownership and deliver results.

    **Aim Higher** - Go above and beyond to exceed expectations and pursue thoughtful change.

    **Celebrate Differences** - Embrace diversity; respect individual opinions and ideas.

    We look forward to speaking with you Apply today

    Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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