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    OMF Financial Consultant - Westville, United States - Old Mutual

    Old Mutual
    Old Mutual Westville, United States

    1 week ago

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    Description
    OMF Financial Consultant (Westville Pavilion Shopping Centre) page is loaded

    OMF Financial Consultant (Westville Pavilion Shopping Centre)

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    locations

    Westville

    time type

    Full time

    posted on

    Posted Yesterday

    job requisition id

    JR-53828

    Let's Write Africa's Story Together
    Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
    Job Description

    This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products.

    The incumbent is individually accountable for achieving results through own efforts.

    Meets monthly sales targets in terms of lending, transactional banking and insurance.

    Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.

    Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
    Accurately capture all client information on Summit as per loan application and supporting documentation
    Suspend or reject loan applications to be re-quoted as and when required
    Report suspicious or fraudulent loan application documents to the Branch Manager
    Explain the Loan Application Process to facilitate client understanding of the process
    Explain Terms and Conditions of Old Mutual Finance Products to clients
    Issue copy of Contract / Agreement to Client
    Print loan agreement for client's signature
    Correct altered loan application information sent for rework and reprint for client's signature
    Follow up on clients with 1st and 2nd missed instalments
    Meets collections and arrears targets in terms of lending products.
    Educates clients on responsible use of credit and effective money management

    Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.

    Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
    Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
    Provides excellent face to face and telephonic service to customers.
    Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
    Builds sustainable relationships that enhances the brand.
    Delivers on daily production standards and adheres to service and quality standards.
    Processing of lending products and verification of the required information.
    Minimum Requirements
    National Senior Certificate or; (Equivalent NQF level 4)
    Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)
    Skills
    Ability to Sell, Communication, Company Policies, Credit Policies, Customer Centric Selling, Digital Savvy, Interpersonal Relationship Management, Numeracy, Sales

    Education
    National Certification (Nat Cert) (Required)

    Closing Date
    10 May 2024


    The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

    Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
    All prospective employees are required to disclose their vaccination status as part of the recruitment process.
    Please refer to the Old Mutual's Covid-19 vaccination policy for further detail.

    Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

    The Old Mutual Story

    About Us


    Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries.

    The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

    We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

    #J-18808-Ljbffr
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