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    Customer Success Associate - Los Angeles, United States - Two Dots Inc

    Two Dots Inc
    Two Dots Inc Los Angeles, United States

    2 weeks ago

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    Description

    [Full Time] Customer Success Associate at Two Dots (United States) | BEAMSTART Jobs

    Customer Success Associate

    Two Dots United States

    Date Posted

    01 Aug, 2023

    Work Location

    Los Angeles, CA, United States

    Salary Offered

    $65000 $75000 yearly

    Job Type

    Full Time

    Experience Required

    No experience required

    Remote Work

    No

    Stock Options

    No

    Vacancies

    1 available

    As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive exceptional support. Your primary responsibility will be to guide them through our income verification and fraud detection software for their rental applications. You will be their first point of contact for any support issues or inquiries, ensuring they have a seamless and positive experience with our software.

    Responsibilities

    Client Support: Provide exceptional support to leasing agent clients, addressing their questions, troubleshooting issues, and guiding them through our software via both phone and chat.Product Understanding: Become an expert on our income verification and fraud detection software to support clients and guide them to maximize its value effectively.Client Onboarding: Assist in onboarding new clients, ensuring they understand how to use our software effectively and efficiently.Feedback Gathering: Collect and communicate client feedback to the appropriate internal teams for product development and improvement.Customer Satisfaction: Monitor customer satisfaction and identify opportunities to improve our support and services.Documentation: Maintain and update customer documentation and training materials.Collaboration: Collaborate with the Customer Success Lead and other team members to achieve our customer success goals.

    Qualifications

    1+ years of experience in customer service, customer success, or a similar role.Strong understanding of the residential real estate industry, particularly leasing processes.Excellent communication and interpersonal skills.Problem-solving and conflict-resolution skills.Proficient in using customer service software and CRM systems.Ability to multitask and manage time effectively.

    Compensation:

    $65,000 - $75,000 a yearequity grants in RSUs will be included in addition to base pay

    About Two Dots Income verification and fraud prevention

    Company Size: People Year Founded: 2022 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds

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