Customer Success Associate - Brea, United States - MyCareConnect

Description

CareConnect's mission is to ensure every child has access to a childcare program that helps them realize their full potential.

Our passionate team members are fulfilling this mission through the development of a suite of SaaS tools designed to support a variety of stakeholders, including families, childcare providers, nonprofits, governments, and employers.

We have already successfully partnered with childcare providers and child care funders in over 80% of the California counties and are committed to continuing to expand our positive impact nation wide In order to support our rapid growth, CareConnect is actively looking to hire passionate, forward-thinking, and creative individuals to join our team.

CareConnect is looking for a Customer Success Associate who is as passionate about increasing access to affordable child care as we are, enjoys building and maintaining relationships, and is a proactive problem solver.

• BA required
• Strong project planning and management
• Strong written and verbal communication skills
• Strong interpersonal and listening skills
• Excel proficiency or willingness to learn
• Comfortable proactively learning and using new software
• Any kind of background in or connection to early child education and child care is a plus
• Spanish or Chinese language proficiency is a plus

• Humble yet personable and confident
• Organized and detail oriented
• Able to anticipate customer needs and offer great customer service
• Understands the value and importance of longterm partnerships & relationships
• Team player
• Selfstarter, able to work independently and autonomously

• Project planning and management
• Configuration setup with clients in CareControl / CareConnect software
• Scheduling and facilitating client implementation meetings
• Communication and expectation setting with clients
• Provide user training
• Understanding scope of client needs and communicating those to internal team
• Detailed note taking and meeting documentation

• Ongoing communication with clients, supporting needs, and addressing questions
• Business checkin with existing clients every 23 months
• Identifying opportunities for expanded services and strategizing opportunities to deepen engagement
• Sharing client feedback to inform product team and development priorities
• Client support and training

• 401(k)
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Tuition reimbursement

• Bonus opportunities

• 8 hour shift
• Monday to Friday
• Overtime

• Bachelor's (required)

• Customer service: 2 years (required)

• Brea, CA 92821: Relocate before starting work (required)