- Team Player: Be an expert in the logistics and dispatch processes and lead by example by effectively and efficiently dispatching field technicians, ordering parts, and coordinating logistics of units with logistics companies.
- Team Management: Oversee a team of agents, providing guidance, support, and motivation to ensure a cohesive and efficient work environment.
- Work Allocation: Distribute tasks and responsibilities among team members, ensuring a balanced workload and efficient use of resources.
- Training and Development: Facilitate training sessions for new agents to familiarize them with office procedures, software tools, and customer service protocols.
- Performance Monitoring: Regularly monitor individual and team performance, identifying areas for improvement and implementing corrective actions when necessary. Hold self and team members accountable for achieving targets and objectives set within the team, department, and company.
- Reporting: Follow consistent reporting cadence on performance of individuals and team metrics and KPI's.
- One-on-One Meetings: Conduct consistent one-on-one meetings with team members to provide feedback, address concerns, and discuss their progress and professional development.
- Quality Assurance: Ensure the accuracy and quality of work performed by the team, conducting periodic reviews and audits to maintain high standards.
- Problem Resolution: Assist agents in resolving complex issues and customer inquiries, escalating matters to higher management when required.
- Process Improvement: Collaborate with higher management to identify process inefficiencies and suggest improvements to optimize workflow and enhance productivity.
- Cross-Functional Communication: Collaborate with different groups throughout the organization to accomplish dispatch and logistics tasks.
- Experience: Proven experience in a managerial or supervisory role, preferably in an office and logistics-related setting.
- Technical Proficiency: Familiarity with computer software, including logistics management systems, and the ability to adapt quickly to new technologies. Knowledge of ServiceNow is a plus.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey information and instructions to team members and stakeholders.
- Vision and Direction: Create vision and direction for the team by communicating high level goals, creating line-of-sight to achieve goals, and convey strategic plans in a clear and motivating may to help the team see what can and must be accomplished.
- Leadership Qualities: Strong leadership and decision-making skills, fostering a positive and collaborative team environment.
- Time Management: Exceptional organizational and time management abilities, ensuring tasks are completed efficiently and deadlines are met.
- Problem-Solving: Demonstrated ability to identify challenges, analyze situations, and implement effective solutions.
- Customer Focus: Dedication to providing exceptional customer service, both internally and externally.
-
Customer Advocate
1 week ago
Safelite Group, Inc. American Fork, United StatesDoes this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...
-
Customer Advocate
1 week ago
Safelite American Fork, United StatesThe Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional ...
-
Customer Support Associate
1 week ago
Safelite American Fork, United StatesThe Customer Advocate is one of Safelites first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional d ...
-
Customer Advocate
1 week ago
Safelite Group, Inc. American Fork, United StatesDoes this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...
-
Delivery Driver
1 week ago
Parts Authority American Fork, United StatesOverview: · ****Parts Authority Careers**** · ***YOUR FUTURE IS NOW **** · We have immediate career opportunities for · Delivery Drivers · in our most successful rapidly expanding Division · Our Drivers are the company representatives that interact with our clients daily. ...
-
Dispatcher/Disposition Clerk
1 week ago
Apex Solutions Canyon Lake, United StatesWe are currently seeking a Dispatcher/Coordinator (m/f/d) for our location in Lengede, to cover a parental leave for a period of two years, with the potential for a long-term position. The role will involve managing and coordinating tasks related to scheduling and logistics. ...
-
Apex Solutions Magna, United States InternshipSHIPInternal and external factors are continuously changing production and logistics. Continuous development of process management is necessary to be able to respond to these external influences. Our team is responsible for optimizing the processes of the entire production and logist ...
-
Field Service Coordinator
22 hours ago
LiveView Technologies American Fork, United StatesJob Description · Job DescriptionSalary: · Why LVT: · LVT (LiveView Technologies) is making the world a safer place and we need your help Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 5 ...
-
Driver
3 weeks ago
Nexus Innovations Lake City, MI, United States Freelance- What you will be responsible for: · - Providing courteous and helpful service to World Courier customers and consignees in Lake City, MI. · - Picking up and delivering goods as requested. · - Ensuring all necessary paperwork is completed by customers/consignees. · - Using initi ...
-
Partner Case Manager
6 days ago
Sunrun Lehi, United StatesEverything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. · Overview · ...
-
Patient Transportation Driver
2 days ago
Pointe Meadows Health and Rehabilitation Lehi, United StatesWe are Hiring for a Patient Transportation Driver Come Join a Fun, Dedicated, and Growing TeamPay: $17-$18+ (Depending on Experience)Time: Full Time, WeekdaysThe Perks We Offer:*Highly Competitive Wage offerings*Daily Pay options*Medical, Dental, + Life Insurance*Mentorship and T ...
-
Partner Case Manager
1 week ago
Sunrun Lehi, United StatesEverything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.OverviewThe Par ...
-
Customer Support Specialist
1 week ago
Pure Storage Lehi, United StatesCompany Overview · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in t ...
-
Technical Services Engineer
5 days ago
Pure Storage Lehi, United StatesCompany Overview: · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge i ...
-
Technical Services Engineer, FlashArray
1 week ago
Pure Storage Lehi, United StatesCompany Overview: · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge i ...
-
Customer Support Specialist
5 days ago
Pure Storage Lehi, United StatesCompany Overview: · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge i ...
-
Customer Support Specialist
3 days ago
Pure Storage Lehi, United StatesCompany Overview · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in t ...
-
Customer Support Specialist
1 week ago
Pure Storage Lehi, United StatesCompany Overview: · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge i ...
-
Technical Services Engineer, FA
1 week ago
Pure Storage Lehi, United StatesCompany Overview: · BE PART OF BUILDING THE FUTURE. · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge i ...
-
Patient Transportation Driver
12 hours ago
Pointe Meadows Health and Rehabilitation Lehi, United States Full timeWe are Hiring for a Patient Transportation Driver Come Join a Fun, Dedicated, and Growing Team · Pay: $17-$18+ (Depending on Experience) · Time: Full Time, Weekdays · The Perks We Offer: · *Highly Competitive Wage offerings · *Daily Pay options · *Medical, Dental, + Life Insuranc ...
Dispatch Manager - American Fork, United States - LiveView Technologies
Description
Job Description
Job DescriptionSalary:Why LVT:
LVT (LiveView Technologies) is making the world a safer place and we need your help Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come. While we were founded nearly 20 years ago (so we're stable), we are still innovative and consistently scaling (at a rate of 100% year-over-year in the last 5 years). If you are looking for a market leading organization with untapped potential, look no further than LVT
So about that scalability - we've been very intentional about our growth and profitability, which has driven our massive growth trajectory. To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun, while giving you the flexibility needed for yourself and your loved ones.
If you are looking for an opportunity with leadership, ownership, accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on
Role Description:
We are seeking a highly organized and skilled working Manager to lead and supervise a team of Dispatch agents and Logistics Coordinators in our office setting. The team is responsible for coordinating the transportation logistics of LVT units, dispatching field technicians for installs or repairs, and ordering parts through the use of software and phone calls. As a working manager, you will participate in the responsibilities of the team to coordinate the successful transportation and improvements to LVT Units while guiding the team, clearing roadblocks, and improving efficiency.
Responsibilities:
Required Skills & Qualifications:
Benefits
Paid Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us
HR Policy
We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.
Dispatch Manager professionals in American Fork
-
Ricardo Murrietta
I have over 20 years in the customer service.