Security & Alarm Operations Manager, DOD Clearance - Kennedy Space Center, United States - EverCommerce

EverCommerce Kennedy Space Center, United States

2 weeks ago

Description

Operations Manager, Security Information Software (SIS) - Hybrid (Orlando, FL)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

We are looking for an Operations Manager to focus on Security Information Software (SIS) Alarm Center Product

Alarm CenterTM is the Global Leader in High-Performance Alarm Monitoring and Integration Software for the Security Industry. Deployed in over 120 countries, Alarm Center is a modular and scalable security software platform that is designed to be the central point in alarm and data management. Our flagship product, the Monitor/Dispatch Module, analyzes automated alarm signals and presents them for live, real-time dispatching of emergency response services.

With over 30 years of proven expertise, Alarm Center is scalable to both large and small dispatch centers on a standard Windows platform; the integration flexibility of Alarm Center makes it the ideal choice for commercial alarm companies and those organizations looking to directly manage their security needs}.

Responsibilities:

Ensure all operations are carried on in an appropriate, cost-effective way, continually optimizing operational efficiency in terms of cost, responsiveness, and client satisfaction
Work closely with product and delivery teams to ensure successful transfer of technologies into the clients' operational environment(s).
Plan and attain key revenue recognition activities in support of clients' contracted requirements.
Improve and automate operational management systems, processes and best practices
Purchase materials, plan inventory and oversee warehouse efficiency
Help the organization's processes remain legally compliant to EverCommerce and unique client requirements
Formulate strategic and operational objectives
Examine financial data and use them to improve profitability
Perform quality controls and design, monitor, optimize delivery KPIs
Find ways to increase quality of customer service

Skills and Experience needed for success in this role:

Must demonstrate a proven track record over 6 years of::

Must be US Citizen and have capability to obtain and maintain an US Department Of Defense (DoD) secret security clearance (prefer those currently holding an active secret clearance)
Bilingual Spanish
Strong Account Receivables experience
Strong Procurement process experience
Knowledge of international and domestic shipping regulations
Strong customer-centric mindset and a commitment to delivering exceptional service
Knowledge of products/services offering and company policies
Proven experience in operations management or similar role
Excellent problem-solving and decision-making abilities
Effective communication and interpersonal skills
Proficiency in project management tools and software
Ability to analyze and improve operational processes
Knowledge of industry regulations and best practices
Encourage and accept personal feedback

Nice to haves:

Familiarity with IT technology stack international shipping requirements
Supporting Department of Defense Alarm and Security contract requirements
Strong initiative and self starting, enjoys working in a collaborative environment

Where:HYBRID/IN OFFICE, We are located in Orlando, Florida. Our open-plan office space is filled with high-energy, talented people who enjoy working in a relaxed collaborative environment. You will have the option of working remotely from the Orlando area but will be required to work out of our office on occasion due to secure network access requirements.

Benefits and Perks:

Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid
Continued investment in your professional development through Udemy
Robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Student Loan Repayment Program

Compensation:

EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $70,000 - $90,000 USD per year, with up to 10% performance bonus available annually. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience

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