Customer Service Representative - York, United States - A. Duie Pyle

A. Duie Pyle York, United States

1 week ago

Description

** Customer Service Representative**

**Job Category****:** Administration/Office Support **Requisition Number****:** CUSTO010664 Showing 1 location **Job Details**

**Description**

**A. Duie Pyle currently has an opening for a Full Time Customer Service Representative in York, PA**

**Start time 10:30am - 7:00pm Monday through Friday (No Weekends)**

**Starting rate $15-$17 *based on experience and the interviewing process**

**Family Owned and Providing Job Security since 1924**

**Position Overview**

Customer Service is the main point of contact for all customer needs. Customer Service predominantly interacts with customers (both internal and external) via phone, fax and e-mail to provide information in response to inquiries, to resolve issues, and to handle requests.

Customer Service Representatives (CSR) must be knowledgeable in all facets of our company to provide world class service to our customers. They interact with people from every department, and it is critical for them to know where to direct a customer when the need arises. CSRs must handle multiple tasks/assignments at once, be adaptable to change, be flexible to meet business needs, retain a significant amount of information, work well within a team as well as independently and be committed to continuous improvement.

An ideal CSR candidates consistently goes above and beyond to ensure customer satisfaction. The candidate also demonstrates professionalism, empathy, exceptional listening skills, strong attention to detail, a sense of urgency, strong written and verbal communication skills, a positive attitude, good judgment and problem solving skills, the ability to stay calm under intense pressure and excellent follow-up skills.

Schedule pick-ups; trace shipments; provide shipment ETAs, rate quotes and freight charges.

Coordinate with internal departments as well as partners/delivery agents/brokers/container stations to schedule shipments and handle customer issues.

Schedule delivery appointments and handle reconsignments.

Coordinate communication with customers, drivers and A/R regarding Driver Collect and C.O.D. shipments.

Ensure accurate billing of shipments.

Compile and deliver custom reports; perform daily audits of reports, etc.

Use multiple resources to provide proactive care for customers.

Document all customer interactions for tracking purposes.

Assist customers with My Pyle registration and utilization of our web site.

Understand and follow all processes and adhere to company policies.

Meet the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, Make Busy %, Contacts per Hour).

Participate in on-going training, focus groups, meetings and process improvement initiatives.

Contribute to the completion of special projects.

Leadership may assign other duties as necessary.

**Job Requirements**

Customer service experience preferred

Experience in a fast paced, changing work environment

Must believe in and support the A. Duie Pyle Core Values

Basic typing skills

Knowledge of MS Word, Excel and Outlook

Experience using the internet

Must be able to meet both quantitative and qualitative objectives

Ability to prioritize tasks and meet deadlines independently

Scheduling flexibility to meet the needs of the business, including early morning hours, evening hours and non-traditional holidays (6:30 AM 7 PM scheduling flexibility desired)

**Benefits Offered**

8 Paid Holidays

Paid Personal Days

Paid Vacation

Weekly pay through Direct Deposit

401K retirement with company match

Annual Corporate Profit Sharing plan (100% employer paid)

Medical coverage multiple plans to meet your familys needs

+ Dental (included with medical coverage)

Vision

Life insurance (1x annual salary covered Pyle, optional buy up available)

Gap assistance insurance (critical illness, accident and inpatient hospitalization)

Short and Long Term disability insurance (Company paid)

Open Door Policy

Flexible Spending Accounts for benefits

A. Duie Pyle is the Northeasts premier integrated supply chain solutions provider ideally equipped in servicing the congested Northeast metropolitan region. Family-owned since 1924 and with over 3,200 employees, A. Duie Pyle provides engineered logistics solutions and consultative services utilizing our vast network of 24 LTL Service Centers, 11 strategically located warehouses, Dedicated fleet operations and specialized Truckload services through Pyle Logistics.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Keywords: Customer Service, Typing, Listening, Customer, Service, CSR, C.S.R., customer service, customer service rep, customer service representative, customer support, customer care, support, care.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Technical Service Representative

2 weeks ago

Apex Water + Process, Inc. Hellam, United States

**TECHNICAL SERVICE REPRESENTATIVE** · **ABOUT APEX WATER AND PROCESS INC.** · **JOB SUMMARY**: · The Technical Service Representative will have the important role of providing service and support for new and existing customers in regards to their water treatment equipment and sy ...
Customer Service Representative

6 days ago

Penn National Insurance Harrisburg, United States

This is an amazing opportunity to join Penn National Insurance's world-class Customer Care team as a remote Customer Service Representative · The Customer Service Representative works within a fast-paced inbound call center and provides customer service via telephone, written, or ...
Guest Services Representative

1 week ago

The High Companies Lancaster, United States

**High Hotels Ltd., **is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. · As a **Guest Services Representative** for High Hotels LTD., you are required to posi ...
Guest Services Representative

1 day ago

The High Companies Mechanicsburg, United States

**High Hotels Ltd., **is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. · As a **Guest Services Representative** for High Hotels LTD., you are required to posi ...
Member Services Representative

2 days ago

Community First Fund Lancaster, United States

**COMMUNITY FIRST FUND TEAM MEMBER PROFILE** · Position/Title: Member Service Representative - Community First Fund Federal Credit Union · Department: Credit Union Reports To: Branch Manager · Salary Band: Office Support Non-Exempt · **CHARACTERISTICS** · - Organized/ Efficient · ...
Guest Services Representative

5 days ago

High Hotels Ltd. Mechanicsburg, United States

**High Hotels Ltd., **is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality. · As a **Guest Services Representative** for High Hotels LTD., you are required to posi ...
Customer Service Representative

1 week ago

Kunzler & Company, Inc. Lancaster, United States

This position will help support the Sales Coordination, Sales Representative, and Logistics teams. · Customer Service Associate performs various duties related to customer service, customer billing, and general administrative to ensure customer satisfaction. · Overall Responsibil ...
Member Services Representative

1 day ago

Capital Blue Cross Harrisburg, United States

Position Description: The Member / Provider Services Representatives ( Responsibilities and Qualifications: · **Duties and Responsibilities**: · - Member-Focus: · - Manage telephone, electronic, and face-to-face interactions professionally, efficiently and with excellent communic ...
Credit Services Representative

5 days ago

D&H Harrisburg, United States

**Credit Services Representative** · **This is a remote/hybrid role that can be based in either Harrisburg, PA or Tampa, FL.** · Join a 100+ Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive p ...
Business Service Representative

5 days ago

Equus Lancaster, United States

**Company Description** · We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated ca ...
Client Services Representative

12 hours ago

Eurofins USA BioPharma Services Lancaster, United States

**Company Description** · Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products t ...
Member Service Representative

6 days ago

First Capital Federal Credit York, United States

Organization Description · First Capital Federal Credit Union is a full-service financial institution serving the needs of members throughout York County, Pennsylvania, and the United States. Membership in the Credit Union is open to all employees and their families of companies ...
customer service representative

1 week ago

Wolf Home Products York, United States

York, PA · Posted 2 months ago · JOB DETAILS · Full-time · Kitchen & Bath Cabinetry; Monday Friday, 8:30am 5:30pm · Building Products; Monday Friday, 8:00am 5:30pm · Competitive compensation · Outstanding healthcare benefits, 401K with employer match, paid time off & paid ...
customer service representative

2 weeks ago

Family Dollar York, United States

Family Dollar - 579 MARYLAND AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
Territory Service Representative

1 week ago

Novo Building Products York, United States

** Territory Service Representative** · **Job Category****:** Field Service **Requisition Number****:** TERRI002670 Showing 1 location **Job Details** · **Description** · BASIC FUNCTION · The basic function of this position is to provide full store service to Empires National ...
customer service representative

1 week ago

Family Dollar York, United States

Family Dollar MOUNT ROSE AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
Customer Service Representative

12 hours ago

Dick's Home Care, Inc Gettysburg, United States

DICK'S HOME CARE IS SEEKING A FULL TIME CSR IN OUR GETTYSBURG STORE. DUTIES WOULD INCLUDE: COMMUNICATING WITH REFERRAL SOURCES AND CUSTOMERS REGARDING DURABLE MEDICAL AND RESPIRATORY EQUIPMENT. INSURANCE VERIFICATION, WAITING ON RETAIL CUSTOMERS. APPLICANTS MUST HAVE EXCELLENT OR ...
Customer Service Representative

13 hours ago

DHL Lebanon, United States

Become an ESSENTIAL part of everyday life · **NOW HIRING FOR WEEKEND SHIFT IN Lebanon, IN **START AT $20.00 PER HOUR** · DHL Supply Chain has been named a TOP EMPLOYER in the US for the 3rd year in a row · - Start at $20.00 per hour for Weekend shift · - Great Friday-Sunday sched ...
Client Service Representative

1 week ago

Cox powered by Atrium Manheim, United States

Pay Range: · $19.00 per hour · Minimum Qualifications: · - High school diploma / GED required · - Ability to handle a high volume of inbound and outbound calls · - Tremendous customer service skills · - Detail oriented, great at problem solving. Accurate and thorough in your work ...
Customer Service Representative

2 weeks ago

Remco, Inc. Mechanicsburg, United States

**JOIN OUR TEAM**: · **Excellent Starting Salary** · - Holidays are required - paid at double time · - PTO after 90 days · - Hybrid schedule possible after 6 months · - Weekly Pay with Direct Deposit · - **Limited work shift available - **_**Monday through Friday 11:00 am-7:30pm* ...