- This team will support Client, Nutanix, AVS (Azure Client Solutions) and NetApp related requests.
- 6+ Years of experience in Client.
- Must have a Client Certified ( 6.x or higher).
- Client Certified professionals
- Candidate must have Client work experience in implementation and customer interaction.
- Will be training, mentoring & guiding CSS frontline support engineers in triaging, scoping, troubleshooting tickets. So will have to arrive at creating AVS training syllabus by core areas like HCX, NSX, Day 0 provisioning etc.,
- Will guide and handle Fortune 500 customer interactions.
- Will facilitate Client Tier3 engagement and ensure right amount of troubleshooting is conducted at Tier1 level before engaging Client external Support.
- Will closely collaborate with Internal technical teams to troubleshoot customer cases.
- ble to answer How do I tickets at Tier 1 level
- Will provide constant feedback to AVS Engineering on improvements and automations.
- Should have Knowledge on Azure Netapp files storage
- t least 1 year or more experience on Nutanix
- Nutanix certification will be added advantage not mandatory
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