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    VMWare Engineer - Seattle, United States - eTeam

    eTeam background
    Description
    • This team will support Client, Nutanix, AVS (Azure Client Solutions) and NetApp related requests.
    • 6+ Years of experience in Client.
    • Must have a Client Certified ( 6.x or higher).
    • Client Certified professionals
    • Candidate must have Client work experience in implementation and customer interaction.
    • Will be training, mentoring & guiding CSS frontline support engineers in triaging, scoping, troubleshooting tickets. So will have to arrive at creating AVS training syllabus by core areas like HCX, NSX, Day 0 provisioning etc.,
    • Will guide and handle Fortune 500 customer interactions.
    • Will facilitate Client Tier3 engagement and ensure right amount of troubleshooting is conducted at Tier1 level before engaging Client external Support.
    • Will closely collaborate with Internal technical teams to troubleshoot customer cases.
    • ble to answer How do I tickets at Tier 1 level
    • Will provide constant feedback to AVS Engineering on improvements and automations.
    • Should have Knowledge on Azure Netapp files storage
    • t least 1 year or more experience on Nutanix
    • Nutanix certification will be added advantage not mandatory


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