Telephone Customer Service Representative, Call - Cliffside Park, NJ, United States - Velocity Ventures
Description
We are looking for Telephone Customer Service Representatives, Call Center Agents m/f/d in the field of online automotive portal in Cliffside Park, NJ.
As a Telephone Customer Service Representative, Call Center Agent m/f/d, your responsibilities will include:Tasks:
- Contacting private customers by phone and confirming previously scheduled appointments
- Conducting proactive customer satisfaction surveys
- Providing telephone customer service by answering calls and resolving customer inquiries in a serviceoriented, efficient, and timely manner
- Responding to customer inquiries via email, such as cancellations, feedback, and questions
Qualifications:
- Ideally, you have previous experience in the automotive industry (but it is not mandatory)
- You have excellent communication skills
- You are good at dealing with people
- You set ambitious goals and have high standards for the quality of your work
- You have excellent German language skills and are comfortable working on a computer
Benefits:
- Opportunity for career change or reentry into the workforce
- Qualified training and development through specialized trainings, coaching, and workshops
- Familyfriendly working hours (working hours between Mon-Fri 8am6pm in a twoshift system 8am4:30pm or 9:30am6pm)
- Workplace at the Dreilinden location
- Currently working from home, with a future plan for a hybrid work model at both the Dreilinden location and from home.
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