- Bachelor's degree or equivalent experience in information systems or related field
- Proven history of administration and support of Enterprise Windows environments, analyzing, troubleshooting, and resolving issues then creating mitigation strategies.
- Strong judgment, problem-solving, and decision-making abilities
- Exceptional communication skills and the ability to grow relationships and rapport.
- The ability to translate between technical details and the real-world impact they have.
- Phenomenal personal and interpersonal skills
- Highly motivated, organized, and self-starter with experience in a large enterprise environment.
- Proven Windows 10/11, Office 365, Android, iOS, Mac, and Linux experience
- PowerShell or other scripting and automation skills
- Experience managing medium to large-scale IT projects.
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MAC Support L2 - Santa Clara, CA, United States - Danta Technologies
Description
What You will be doing:
Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed.
IT Inventory: Responsible for procuring, managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies.
Compliance and Vendor Engagement: Collaborate with engineering for audit compliance, ensuring adherence to standards in hardware management, and oversee vendor engagements, meeting KPIs and service level agreements.
Continuous Improvement Initiatives: Identify recurring issues, document processes for global adoption, manage IT deployment for office build-outs, and explore new technologies/methodologies to enhance operations.
User-Centric Solutions: Anticipate local user needs, create systems to streamline requests, and develop tools to reduce ticket submissions wherever possible.
Nice to have :
Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
