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Sunnyvale

    Desktop Support Technician/MAC Specialist - Sunnyvale, United States - A3 Staffing Solutions

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    Description

    Job Description

    Job Description
    • Desktop Support Technician
      8-5 Monday-Friday, no on-call

      Responsibilities:
    • Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end-user.
    • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
    • Desktop and Network Support
    • Ability to set up, configure and add all hardware.
    • Assist Corporate Desk Side Support technicians with large iMacs.
    • Documents, maintains, upgrades, or replaces hardware and software systems.
    • Supports and maintains user account information including rights, security, and systems groups.
    • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
    • Determines and recommends which products or services best fit the customers' needs.
    • Imaging and image recovery
    • Experience doing break/fix repairs on desktops, laptops
    • Install / Re-install various software packages and updates
    • WiFi and VPN connections; Support of wireless devices
    • GREAT Customer Service skills
    Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
    Provide an exceptional client experience
    Deliver on our commitments
    Build trust by thinking and acting with integrity
    Create an environment that inspires innovation

    Company Description

    We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r
    Provide an exceptional client experience\r
    Deliver on our commitments\r
    Build trust by thinking and acting with integrity\r
    Create an environment that inspires innovation

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