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    Mac Specialist - Santa Clara, United States - SoftHQ

    SoftHQ
    SoftHQ Santa Clara, United States

    3 weeks ago

    Default job background
    OTHER
    Description
    *Key Responsibilities:
    *Technical Proficiency:
    • Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.
    *Hardware Knowledge:
    • Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.
    *Software Applications:
    • Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.
    *Software solutions: *JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory

    *Ticketing and

    Help Desk Platforms:
    *ServiceNow and Jira Service Management or similar tools.

    *Networking Basics:
    • Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
    *Remote Desktop Support:
    • Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.
    *Customer Service Skills:
    • Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.
    *IT Inventory:
    • Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
    *Adaptability and Learning:
    • Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.
    *Team Collaboration:
    • Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
    *Experience: *Minimum 5+ years of experience as a Desktop Support Engineer


    Job Type:
    Contract


    Pay:
    $35.00 per hour

    Expected hours: 40 per week


    Experience level:

    • 5 years

    Schedule:

    • 8 hour shift

    Work Location:
    In person
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