Technical Field Operations Technician - Santa Clara, United States - Milestone Technologies, Inc.

Milestone Technologies, Inc. Santa Clara, United States

1 month ago

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Description

We are looking for a skilled IT Field Support Specialist to provide exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader in SaaS enterprising, and we need a stellar representative to provide above and beyond service to our client.

How You Make An Impact:

Provide White-Glove concierge level customer experience supporting internal employees face-to-face, via chat and over the phone
Schedule and communicate travel to regional offices to provide in-person support on a regular basis
Provide constant updates to your users to keep them in the loop with the status of their incidents, requests or problems
Educate users on basic functions and new technologies that will help streamline their workflow
Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
Supports users on applications and tools within the environment including; Office Suite, Google workspace, RSA, Yubikey, Okta, Collaboration tools (Zoom, Teams), Mac and Windows OS
Provide walkup/desktop support during normal business hours, Monday - Friday from 8 am to 5 pm
Maintain local inventory to ensure replacement equipment is always on hand
Support IT Escalations impacting the site
Conference room support and maintenance
Coordinate closely with the Office Manager to determine when issues arise how best to resolve them and with which team/course of action
Support Local Wallboard maintenance
Working knowledge of Active Directory and basic AD administration

What You Need To Succeed:

Strong Windows and Mac experience
Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment
Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes
Ability to follow proper escalation paths
Inviting personality, friendly, and sociable
Ability to take notes and record all interactions and steps taken with the users
Ability to keep work area clean and organized
Ability to travel up to 80%, when required

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