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    Technical Support Analyst - Washington, United States - Henderson Scott

    Henderson Scott
    Henderson Scott Washington, United States

    3 weeks ago

    Default job background
    Legal
    Description

    Title: Technical Support Specialist

    Client: Global leader in the legal services industry

    Compensation: $80,000-$95,000

    Location: Washington, DC (ONSITE)

    Work Authorization: USC or Green Card ONLY

    Responsibilities:

    • Serve as the primary point of contact for technical support out of the firm's DC office.
    • Support all office systems including AV Conference Room equipment.
    • Troubleshoot all hardware and software related issues.
    • Tier II/III point of escalation for the global service desk.
    • Provide "white glove" support for Sr. Attorneys & Stakeholders.
    • Support infrastructure teams on a project to project basis for various deployments, implementations and refreshes.

    Qualifications:

    • 4 Years of experience providing technical support within a LAW FIRM.
    • Experience with iManage, O365 product suite, Citrix and AV Conference room systems.
    • Flexible work schedule.
    • Exceptional communication skills.

    **Do not apply for this position unless you are working at a Law Firm. You will not be considered for this role. **

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