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    IT Support Analyst - Arlington, United States - CipherStaff

    CipherStaff
    CipherStaff Arlington, United States

    1 week ago

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    Description

    Direct hire job. Seeking Support Analyst with software support, project management, business analysis and/or implementation experience highly desired. Hybrid role with office location in Arlington, VA next to Rosslyn metro stop. Office on-site expectations are 3-4 days a week. Pay target range from $60,000 - $80,000 with full benefits but will depend on experience.

    Join a growing technology team and an awesome customer community.

    Do you...

    • enjoy making the complex simple?
    • love being "hands on" in the software.... without having to program it?
    • plan your day, track your work, and keep your promises?
    If you are you motivated by delighting customers and representing a team, we should talk.

    We are looking for a technology professional who loves to roll up their sleeves and configure a system... without programing.

    This role is a blend of project management, business analysis, and system administration. When you finish your project, you will have a functioning production system ready for launch.

    On any given day, you may find yourself:
    • Configuring and testing our software application to meet customer requirements.
    • Organizing and tracking work using our project management software.
    • Communicating with customers, resolving escalated issues, and coordinating with Tier III technical support.
    • Documenting customer requirements using user stories, workflow diagrams, meeting minutes, and other client documentation
    • Contributing to a fun work environment. We even have an office dog.
    From time to time, we will need you to help us improve our software product by:
    • Suggesting (and documenting) new product features.
    • Creating / contributing to customer training content.
    • New feature testing.
    And, our Implementation team has several open positions at different levels of responsibility, from mid level analyst to senior consultant.

    This is an office / remote hybrid position, meaning you will commute to the office a few days a week. We are not accepting remote only applications.

    Benefits include 3 weeks PTO, Health Insurance, FSA, 401k matching, bonus, insurance and more.
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