IT Support Analyst - New York, United States - Northside Charter High School

Northside Charter High School New York, United States

6 days ago

Description

Job Description

Job DescriptionJob Description: IT Support Analyst

The Basics Of a IT Support Analyst:

Contract position
Will require a flexible time commitment sometimes beyond a normal 40-hour work week including after hours

What You'll Do As a IT Support Analyst / Responsibilities:

Under general supervision, provide first-level support and ensure a wide variety of problems involving hardware and software applications are diagnosed and resolved in a timely and professional manner to provide a Top-Tier Information Technology (IT) experience to students & staff.

Install, configure, and troubleshoot computer equipment, peripherals, software, and services.
Provide technical support and training to assist all with technology equipment and applications, both remotely and in person.
Diagnose hardware, software, and system problems reported to Help Desk.
Analyze and troubleshoot technology equipment, software, and services to ensure high availability. Collaborate with users and vendors to achieve the same.
Ensure that IT support requests reported via various channels such as calls, ticketing systems are fully recorded and tracked in the Help Desk system.
Effectively prioritize calls to ensure incidents with the greatest impact are resolved first
Assist with procurement of reliable and efficient end user technology equipment, software, and services at competitive costs.
Assist with IT hardware and software inventory management.
Decommission and recycle or dispose of hardware and software per departmental procedures.
Assist with the technology budgeting process by researching and gathering information required to budget for end user technology equipment, software, and services.
Stay current with technologies and applications used by our users. Recommend ways to improve operational efficiencies leveraging new and existing technology.
Assist with updating and maintaining current personal computer policies and computer security manuals.
Document computer problems and resolutions for future reference.
Good problem solving and root cause analytical capabilities
Positive working attitude and be a committed team player
The candidate should show a strong willingness to learn new technologies.

Must haves for a IT Support Analyst:

3 year's experience in a Technology Support role or similar support role.
Working knowledge of Windows Desktop OS, iOS, Chrome OS, networking fundamentals, peripherals, active directory.
Professional work ethics.
Knowledge of Microsoft Active Directory, O365,
Understanding of Network Protocols (TCP/IP, DNS, DHCP etc.),
Knowledge of JAMF, Zoom, Trello, Google Workspace. Jupiter
PowerShell or scripting is a plus
Bachelors in Computer Science or Diploma.

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