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Eden Prairie

    Service Technician - Eden Prairie, United States - Johnson Health Tech Companies

    Johnson Health Tech Companies
    Johnson Health Tech Companies Eden Prairie, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Hours: 8am to whenever you get your route completed. No set end time.

    Pay: $20.00-$23.00 per hour

    Address: 7585 Equitable Drive Eden Prairie, MN 55344

    Travel Area: 100 mile radius of Eden Prairie, MN

    Position Overview:

    Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance with policies and procedures.

    Responsibilities:

    Primary Responsibilities:

    · Diagnose problems and repair malfunctioning exercise equipment by following testing procedures

    · Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices

    · Log all service claims in system within 24 hours of work completed

    · Maintain an accurate inventory of service parts and perform quarterly audits

    · Discuss, present and close service contracts and special programs being offered for customers

    · Discuss with customer continued service when product is no longer under warranty

    · When applicable, discuss new product options with customers or defer customer to retail store

    · Provide accurate service reports to management when requested

    · Report to the Service Manager if customer is having any issues that should be addressed at a higher level

    Maintenance of Company Vehicle

    · Regular inspection of the company vehicle will be held by the Service Manager to ensure that the vehicle is in satisfactory condition to be operated.

    · Vehicles must be kept clean by removing trash and all personal items at the end of each day.

    · Service Technician is responsible for notifying the Manager when vehicle is due for routine service maintenance or vehicle experiences any issues.

    Marginal Job Functions:

    · Other projects as needed.

    Requirements:

    Education:

    · High school degree or equivalent required

    Experience:

    · 1-3 years of experience in a technical support or service role preferred

    · Experience with Microsoft CRM (Customer Relationship Management) helpful

    Other Requirements:

    · Valid driver's license with an acceptable driving record

    · Basic knowledge of technical and mechanical problem solving preferred

    · Working knowledge of Microsoft Office Suite and similar communication related software

    Benefits:

    We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

    · Health & Dental Insurance

    · Company paid Life Insurance

    · 401(k) matching

    · Paid Time Off benefits

    · Product discounts

    · Wellness programs


    EOE/M/W/Vet/Disability
    #ZR#HP1
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