Technical Service Technician - Eden Prairie, United States - Stanley Black and Decker

Description

Technical Service Technician - Iowa & Minnesota (Must reside within territoryRemote

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job:

As a Technical Service Technician, youll be part of our Lenox team working as a remote employee. Youll get to:

Solve end-user problems through troubleshooting minor repairs, alignment and calibration of equipment, as well as product performance and trial test in order to achieve optimum product performance

Coordinate with Territory Account Manager(s) to effectively manage your territory, develop target opportunities and agree upon service/maintenance requests for existing customers

Utilize SFDC to collect and maintain data about product, machines, materials, end users and distribution, both Lenox and competitive accounts.

Keep updated on industry by attending trade shows and seminars and on innovative technology

Maintain, calibrate and troubleshoot distributor welding equipment

Motivate distributors and keep distributor sales personnel focused on technical services as important value-added service when selling

Identify end-user application to provide most cost-effective product recommendation that will improve customers quality of process as it pertains to their sawing operation

Educate end-user personnel on the fundamentals of Sawing and how to effectively run a Guaranteed Trial Order (GTO)

Coordinate and implement technical product and application solutions that extend value to our customers, consumers and sales representatives

Learn, understand and apply all aspects of The Lenox Advantage, Site Survey Process and reporting tool. Convince customers of the value of LENOX products, running product trials against a competitor that may have a lower price and convincing customers of the benefits of analyzing price vs. cost

Travel Requirements:

This position involves approximately 50% travel within territory.

Travel outside of territory may be required for training, customer support, and company-wide meetings.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by innovation. Wouldnt it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

2-5 year equipment maintenance and repair and/or hands on experience in a shop production environment or equivalent.

Bachelors/Associate Degree in a related field preferred.

Knowledge of hydraulic, electric, pneumatic, and mechanical systems is preferable.

Technical and mechanical ability to work with tools and machines.

Sales experience in industrial sales is preferred.

Proficiency in Microsoft Word, Excel, and PowerPoint is required.

Proficiency with or other CRM is preferred.

Demonstrated time management skills, ability to set priorities is required.

Must have excellent telephone, written correspondence, and presentation skills.

Must be able to develop and present programs to both customers and sales organization.

Excellent interpersonal skills and motivation.

The Details:

Youll receive a competitive salary and a great benefits plan:

Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.

Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place youll want to be and stay. Being part of our team means youll get to:

Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera, and online university.

Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

Whats more, youll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past, we have so much further to go. Thats where you come in. Join us

#LI-LG1

#LI-REMOTE

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veterans status, or any other protected characteristic.

We Dont Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

Youll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here, too.

Purpose-Driven Company:

Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veterans status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at or at . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal ) )

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job doneand we have since 1843.

Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit