-
Service Desk Technician
2 weeks ago
Bell Integration Boston, United StatesOverview · The Service Desk Technician is responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction for the client and will work as part of a 24x7x365 shift basis. · Learn more about ...
-
New Millenium Consulting Boston, United StatesUrgently looking for Help Desk Support Technician for our client based in Boston, MA. · Title: Help Desk Support Technician · Duration: 6-12 months · Location: Boston, MA · Hourly: $25 - $30 per hour · Must Have: · Should have at least 5 years of experience with the following: · ...
-
Tier 2 IT Help Desk Technician
3 weeks ago
Parallel Partners Boston, United StatesTier 2 IT Help Desk Technician, Boston, MA · We are looking for a Tier 2 IT Help Desk Technician to join the team.This position is a hybrid role working at least 3 days per week onsite in the Boston office.You may work from home up to 2 days per week.Help desk shifts are Monday ...
-
Service Desk Technician
2 weeks ago
Bell Integration - Driving Digital Transformation Boston, United StatesOverview · The Service Desk Technician is responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction for the client and will work as part of a 24x7x365 shift basis. · Shifts available a ...
-
IT Help Desk Technician
4 weeks ago
Zones Boston, United StatesTerm: 6 months – high probability to concert to perm. · Location: 100% onsite - Boston 02116 · Hours: Full-time. Mon-Friday 8-5pm. · Weekly & Hourly pay commensurate with experience + health benefits, PTO, 401k and much more · IT Help Desk Technician · The IT Help Desk Tech ...
-
Help Desk/Desktop Support Technician
3 weeks ago
F2OnSite Boston, United StatesHelp Desk/Desktop Support Technician - Boston, MA Monday - Friday · 3 month temp to perm opportunity · Qualifications and Education Requirements2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac environment. · Strong ...
-
Help Desk Technician
2 weeks ago
Careerbuilder-US Boston, United StatesMindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop and remote technical support to users on end user hardware. Troubleshoots laptop/desktop PC problems. Responds and follows-up on customer support problems, provid ...
-
Help Desk Technician
2 weeks ago
Careerbuilder-US Boston, United StatesMindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop and remote technical support to users on end user hardware. Troubleshoots laptop/desktop PC problems. Responds and follows-up on customer support problems, provid ...
-
L2 Desktop Support Engineer
2 weeks ago
NSC Global Boston, United StatesPosition Description: · Field incoming help requests from end users via both telephone and work orders in a courteous manner. · Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. · Build rap ...
-
Help Desk
1 week ago
New Millenium Consulting Boston, United StatesUrgently looking for · Help Desk Support Technician · for our client based in · Boston, MA . · Title: · Help Desk Support Technician · Duration: · 6-12 months · Location: · Boston, MA · Hourly: · $25 - $30 per hour · Must Have: · Should have at least 5 years of experien ...
-
Lead Ophthalmic Tech COA
2 weeks ago
Mass Eye and Ear Boston, United StatesPOSITION SUMMARY: · Addendum for Lead Technician Role · In collaboration with the Business Manager and Chief Ophthalmic Technician, the lead technician is responsible for training, overseeing and assigning daily responsibilities to the technical staff in the department in order t ...
-
Help Desk Analyst
4 days ago
Grand Circle Boston, United StatesTitle: Help Desk Analyst · Location: Boston, MA (onsite 3 days a week) · Rate: DOE · Role and ResponsibilitiesProvide day-to-day desktop support such as identifying, researching, and resolving technical issues. · Respond to inquiries via email, phone, or ticketing system. Docu ...
-
Help Desk Analyst
3 weeks ago
Grand Circle Boston, United StatesJob Description · Job Description · Title: · Help Desk Analyst · Location: · Boston, MA (onsite 3 days a week) · Rate: · DOE · Role and Responsibilities · Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. · Respond to inqui ...
-
Service Desk Analyst
2 days ago
Beth Israel Lahey Health Boston, United States**Job Type:** Regular · **Time Type:** Full time · **Work Shift:** Day (United States of America) · **FLSA Status:** Non-Exempt · **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** · Responsible for delivering world ...
-
ADEX Boston, United StatesInstallation Teams working in Telecommunication MSC's for Telecommunication and Product installs ll to be strong in - running, stitching, testing, and terminating Power - running, stitching, and terminating Cat-6 - Building/erecting ironwork and securing top/bottom support - fibe ...
-
Clinical Research Coordinator II
2 weeks ago
Beth Israel Lahey Health Boston, United States**Job Type:** Regular · **Time Type:** Full time · **Work Shift:** Rotating (United States of America) · **FLSA Status:** Non-Exempt · **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** · Responsible for screeni ...
-
Autonomic Lab Technician
2 weeks ago
Partners Healthcare System Boston, United StatesSchedule: Per Diem · The Autonomic Lab Neurodiagnostic technologist facilitates a battery of tests to measure the functioning of the autonomic nervous system. The technologist will measure the heart rate and blood pressure of the patient who will be exposed to a variety of stimul ...
-
HTM Clinical Systems Technician 2
2 weeks ago
Beth Israel Lahey Health Boston, United StatesJob Type: Regular · Time Type: Full time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Regular · Scheduled Hours: · 40 · Work ...
-
Technical Support Specialist
4 weeks ago
Stax Inc Boston, United StatesOverview · Stax is seeking a Technical Support Specialist to work in our Boston office on a Temporary Contract. This is an onsite position. We are looking for people who are passionate about technology, learning, and finding solutions to the hardest challenges businesses face to ...
-
Senior IT User Services Specialist
3 weeks ago
Shawmut Boston, United StatesOverview · Since our founding in 1982, Shawmut Design and Construction (a 100% employee-owned company) has been recognized as a Best Place to Work 60 times by our employee-owners. At Shawmut, you will have the opportunity to own your career and deliver impact within our culture o ...
Service Desk Technician - Boston, United States - SANS Institute
Description
About SANS
SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS' ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place.
We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional.
Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need.
Join the SANS TeamAt SANS, our culture is defined by Mission, Brand, People.
Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students.
We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).
Summary of Position
The primary focus of the Service Desk Support Technician is to provide professional support for employees and customers at the highest standards in a fast-paced environment.
Responsibilities include troubleshooting and resolving problems, improving procedures and departmental expertise to resolve cases more efficiently, and reducing the percentage of case escalations to other departments while keeping the client updated.
Key ResponsibilitiesSupporting global staff via remote desktop access tools
Assist with high volume laptop preparation for new and existing employees
First call resolution for accurate, timely, and customer focused support in a secure fashion
Provide VPN and VMware (Workstation, Player and Fusion) support for remote students
Continual updates and improvements to process and documentation
Perform occasional work after hours and on weekends and participate in on-call rotation
Other duties as assigned
Basic Qualifications
Excellent verbal, written, and listening communication skills
Experience with Windows and Mac operating systems
Proven experience in 24x7 high-availability production environment
Experience with desktop virtualization
Experience with enterprise application administration, including Office 365, asset management tools, Active Directory, VPN, and various cloud- based platforms
Experience using ServiceNow or other ITSM systems
Familiarity with networking and TCP/IP protocols
Passionate about providing accurate, timely, and customer focused support in a secure fashion
Reporting Relationships
The Service Desk Technician will report to the Service Desk Supervisor.
Work Environment
Remote work environment. Occasional travel to remote work sites and events should be expected.
Equal Opportunity Employer
SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources.
California residents for SANS privacy notice for California job applicantsThe base salary range for this position is between $60,000 and $65,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience.
There is no guarantee an offer will be at the top of the posted range based on the salary analysis.
In addition, SANS provides the following benefits:
Medical
Dental
Vision
Short-Term Disability
401(k) with company match
Employee Assistance Program
Supplemental Life Insurance and AD&D
Paid Time Off
Company Paid Holidays
Volunteer Paid Time Off
Department
IT - Tech Services, Service Desk
Employment Type
US Employee | Full-Time
Minimum Experience
Entry-level
Compensation
$60,000 - $65,000
