- Configures, installs, and supports desktop computers, laptop computers, printers, monitors, and other general peripherals
- Provide technical support and troubleshooting for software applications loaded on desktop and laptop computers that communicate to/from application servers and third-party support software
- Relocates IT equipment including desktop computers, printers, monitors, and other general peripherals.
- Provide end-user software troubleshooting and support; daily maintenance and incident/problem resolution for escalation of desktop support related issues
- Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required
- Connects and configures IT devices to use computer networks
- Diagnoses hardware and software failures, communicates the remediation plans to users, and provide status updates
- Provides software support for user's applications, including basic to advanced software operations and general use of computers and peripherals
- Supports desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management
- Provides virtual/remote assistance sessions with Bomgar and Apple Remote Desktop
- Develops end-user documentation and instructions
- Document all user requests and actions taken in ServiceNow ticketing system.
- Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction
- Ability to work well under pressure and to meet deadlines as needed
- Re-images desktops and laptops, as needed, and deploys new equipment to end users
- Tracks and updates the movement of all IT assets (laptops, desktops, etc.) within the stipulated tracking system(s) and within time constraints
- Retrieves equipment from departures to be re-imaged, reassigned, and updated in inventory
- Performs advanced diagnostics, analysis, repairs, or replacement hardware for PC's, laptops, and peripherals
- Follows set policies and procedures when assisting clients to ensure proper handling of requests
- Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support
- Maintains a professional attitude and appearance providing excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed
- Supports continuous improvement in the process and quality of the operations
- Provide support for escalated issues from help desk analysts
- 3+ years of technical support experience in current desktop and laptop computers, various operating systems to include one or more of the following; Windows 10/7, Mac OS 10.8/10.9, and Microsoft Office suite
- Experience using ticketing system (preferably ServiceNow)
- Strong customer service and end user equipment support skills
- Strong written and oral communications
- ITIL foundations certification or ability to obtain certification within 3 months
- Apple Certified Support Professional
- Microsoft Certification for Windows 10
- A+
- CompTIA Security+
- CompTIA Network+
-
Service Desk Technician
3 weeks ago
Bell Integration Boston, United StatesOverview · The Service Desk Technician is responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction for the client and will work as part of a 24x7x365 shift basis. · Learn more about ...
-
New Millenium Consulting Boston, United StatesUrgently looking for Help Desk Support Technician for our client based in Boston, MA. · Title: Help Desk Support Technician · Duration: 6-12 months · Location: Boston, MA · Hourly: $25 - $30 per hour · Must Have: · Should have at least 5 years of experience with the following: · ...
-
Service Desk Technician
3 weeks ago
Bell Integration - Driving Digital Transformation Boston, United StatesOverview · The Service Desk Technician is responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction for the client and will work as part of a 24x7x365 shift basis. · Shifts available a ...
-
Help Desk/Desktop Support Technician
3 weeks ago
F2OnSite Boston, United StatesHelp Desk/Desktop Support Technician - Boston, MA Monday - Friday · 3 month temp to perm opportunity · Qualifications and Education Requirements2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac environment. · Strong ...
-
Help Desk Technician
3 weeks ago
Careerbuilder-US Boston, United StatesMindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop and remote technical support to users on end user hardware. Troubleshoots laptop/desktop PC problems. Responds and follows-up on customer support problems, provid ...
-
L2 Desktop Support Engineer
2 weeks ago
NSC Global Boston, United StatesPosition Description: · Field incoming help requests from end users via both telephone and work orders in a courteous manner. · Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. · Build rap ...
-
Lead Ophthalmic Tech COA
3 days ago
Partners Healthcare System Boston, United StatesPOSITION SUMMARY: · Addendum for Lead Technician Role · In collaboration with the Business Manager and Chief Ophthalmic Technician, the lead technician is responsible for training, overseeing and assigning daily responsibilities to the technical staff in the department in order t ...
-
Help Desk
2 weeks ago
New Millenium Consulting Boston, United StatesUrgently looking for · Help Desk Support Technician · for our client based in · Boston, MA . · Title: · Help Desk Support Technician · Duration: · 6-12 months · Location: · Boston, MA · Hourly: · $25 - $30 per hour · Must Have: · Should have at least 5 years of experien ...
-
Lead Ophthalmic Tech COA
3 weeks ago
Mass Eye and Ear Boston, United StatesPOSITION SUMMARY: · Addendum for Lead Technician Role · In collaboration with the Business Manager and Chief Ophthalmic Technician, the lead technician is responsible for training, overseeing and assigning daily responsibilities to the technical staff in the department in order t ...
-
Help Desk Analyst
1 week ago
Grand Circle Boston, United StatesTitle: Help Desk Analyst · Location: Boston, MA (onsite 3 days a week) · Rate: DOE · Role and ResponsibilitiesProvide day-to-day desktop support such as identifying, researching, and resolving technical issues. · Respond to inquiries via email, phone, or ticketing system. Docu ...
-
Service Desk Analyst
10 hours ago
Beth Israel Lahey Health Boston, United StatesJob Type: Regular · Time Type: Full time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Responsible for delivering world class support serv ...
-
Service Desk Analyst
1 week ago
Beth Israel Lahey Health Boston, United States**Job Type:** Regular · **Time Type:** Full time · **Work Shift:** Day (United States of America) · **FLSA Status:** Non-Exempt · **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** · Responsible for delivering world ...
-
IT Services Engineer
2 days ago
Parallel Partners Boston, United StatesIT Services Engineer / IT Consultant, Boston, MA · We are seeking an IT Services Engineer / IT Consultant to join a team of IT professionals.Surround yourself with highly motivated experts in the tech industry and hone your skills with the guidance of respected leadership.This p ...
-
IT Services Engineer
4 days ago
Parallel Partners Boston, United StatesIT Services Engineer / IT Consultant, Boston, MA · We are seeking an IT Services Engineer / IT Consultant to join a team of IT professionals.Surround yourself with highly motivated experts in the tech industry and hone your skills with the guidance of respected leadership.This p ...
-
Patient Service Representative
13 hours ago
Beth Israel Lahey Hospital Boston, United StatesWhen you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. · Job Type: · Regular Scheduled Hours: · 40 Work Shift: · Day (United States of America)Patient Service Representative plans oversee & organize daily operations in b ...
-
IT Manager
1 day ago
PathAI Boston, United StatesWho We Are · PathAI is on a mission to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy o ...
-
Telecommunications Field Technician
4 days ago
SONIFI Solutions Incorporated Boston, United StatesTelecommunications Field Technician - Boston, MA · Boston, MA, USA · Job Description · Posted Monday, June 3, 2024 at 5:00 AM · w · e are looking for a TELECOMMUNICATIONS · FIELD TECHNICIAN in the Boston, MA area who has a strong desire to resolve technical issues, is flexi ...
-
Clinical Research Coordinator II
2 weeks ago
Beth Israel Lahey Health Boston, United States**Job Type:** Regular · **Time Type:** Full time · **Work Shift:** Rotating (United States of America) · **FLSA Status:** Non-Exempt · **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** · Responsible for screeni ...
-
Autonomic Lab Technician
3 weeks ago
Partners Healthcare System Boston, United StatesSchedule: Per Diem · The Autonomic Lab Neurodiagnostic technologist facilitates a battery of tests to measure the functioning of the autonomic nervous system. The technologist will measure the heart rate and blood pressure of the patient who will be exposed to a variety of stimul ...
-
HTM Clinical Systems Technician 2
3 weeks ago
Beth Israel Lahey Health Boston, United StatesJob Type: Regular · Time Type: Full time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Regular · Scheduled Hours: · 40 · Work ...
Help Desk Technician - Boston, United States - Careerbuilder-US
Description
Mindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop and remote technical support to users on end user hardware. Troubleshoots laptop/desktop PC problems. Responds and follows-up on customer support problems, provides timely and professional Desktop support to users. The Help Desk Specialist will be interfacing with users, therefore you should be articulate in your communications. Ability to explain technical intricacies to end users in a way that is easily understood. Maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.
Help Desk Specialist Responsibilities:
Help Desk Specialist Qualifications:
· Associates Degree with 3+ years of IT experience or 5+ years IT experience in lieu of degree
Desired Certifications:
