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    IT Services Engineer - Boston, United States - Parallel Partners

    Parallel Partners
    Parallel Partners Boston, United States

    1 week ago

    Default job background
    Description
    IT Services Engineer / IT Consultant, Boston, MA

    We are seeking an IT Services Engineer / IT Consultant to join a team of IT professionals.

    Surround yourself with highly motivated experts in the tech industry and hone your skills with the guidance of respected leadership.

    This position is 100% Onsite.


    Responsibilities:

    • Work onsite, along with less common offsite visits at specific client locations.
    • Serve as Tier III Escalation Technician.
    • Assist clients in daytoday management of all systems, effectively leveraging technology in administration, operations, and service delivery.
    • Diagnose and troubleshoot problems to strategically advise and resolve tech issues.
    • Deliver all necessary documentation/report to clients as required.
    • Serve as escalation point for tickets requiring extensive analysis, troubleshooting, and resolution.
    • Identify, report, and enforce improvements in existing escalation system.
    • Maintain Help Desk duties and contribute to the knowledge bank.

    Qualifications:

    • Bachelor's degree (preferred but not required).
    • Proficient with Windows Server, Windows Desktops, Infrastructure, and Cloud Services.
    • Fundamental knowledge on network and desktop operating systems, information worker applications, messaging, management and operations, and security.
    • Available for oncall rotation, approximately every 6 weeks.
    • Experience with ConnectWise is preferred.
    • Current industry certifications is preferred.
    • Ideal candidate characteristics:detailoriented; solid communications skills (verbal & written); professional & positive attitude; customerfocused; genuine desire to learn; selfmotivated; follows protocols and procedures; independent thinker; selfstarter; team player.

    Keywords:
    Boston MA Jobs, IT Services Engineer IT Consultant, Windows Server, Windows Desktop, Infrastructure, Cloud Services, Escalation Technician, Network, Databases, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting

    Looking to hire for similar positions in Boston, MA or in other cities? Our IT recruiting agencies and staffing companies can help.


    We help companies that are looking to hire IT Services Engineers / IT Consultants for jobs in Boston, Massachusetts and in other cities too.

    Please contact our IT recruiting agencies and IT staffing companies today Phone ext 11 or email us at Click here to submit your resume for this job and others.

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