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    Customer Service Engineer - Boston, United States - Siemens Industry Software GmbH

    Siemens Industry Software GmbH
    Siemens Industry Software GmbH Boston, United States

    1 week ago

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    Description

    **Customer Service Engineer - Imaging MR/AX - IBEW, Boston, MA**

    Walpole, United States of America; Boston, United States of America

    Customer Services

    299984

    Siemens Healthineers

    ** Job Description**

    **Nows our time to inspire the future of healthcare together.**

    Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

    Customer Service Engineer Level 1 specializing in servicing Imaging Equipment MR/AX needed in the:

    **Boston MA area.**

    **Shift: Second shift.**

    Position Overview:

    The Customer Service Engineer is a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens imaging equipment at customer sites. Our CSE's represent the "Face of Siemens" to the customer.

    The Customer Service Engineer reports to the Regional Service Manager at Siemens Medical Solutions.

    Responsibilities:

    Our Customer Service Engineer will perform service, preventative maintenance and modifications on Imaging Equipment MR/AX at customer sites with minimal supervision. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

    Required Knowledge/Skills, Education, and Experience:

    Minimum Technical Degree or Equivalent Experience Experience in testing, repairing and maintaining capital medical equipment

    Strong electronics and computer background needed Previous experience with the following required: Imaging equipment MR or AX

    3-5 years of field service experience is needed

    Willing to work different shifts as business needs dictate, including willingness to work overtime as required

    Strong customer service and communication skills Must be proficient in the use of tools and service test equipment

    Valid driver's license and good driving record required

    Must be able to work both individually and in an established team setting

    Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification

    Preferred Knowledge/Skills, Education, and experience:

    Technical Associates degree or equivalent experience

    Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law.

    (Note: Accommodations may be requested for certain medical or religious reasons)

    **If you want to join us in transforming the way healthcare is delivered, visit our career site at** **.**

    If you wish to find out more about the specific before applying, please visit: .

    As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

    **Organization:** Siemens Healthineers

    **Company:** Siemens Medical Solutions USA, Inc.

    **Experience Level:** Experienced Professional

    **Job Type:** Full-time

    **Equal Employment Opportunity Statement**

    Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

    **EEO is the Law**

    Applicants and employees are protected under Federal law from discrimination. To learn more, .

    **Pay Transparency Non-Discrimination Provision**

    Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .

    **California Privacy Notice**

    California residents have the right to receive additional notices about their personal information. To learn more, click .

    **We value your privacy**

    **Manage Consent Preferences:**

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