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Field Service Engineer
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Voice Service Engineer - Boston, United States - Certec Consulting
Description
Visa:
W2(USC/GC/H4/L2/GC-EAD/H1-B, Hire Friendly) ONLY NO C2C
rate 35-45/Hr C2C
Description
3-5 Years Required
Location:
Boston, MA
Hybrid 3 days a week onsite
Basic Purpose
The Voice Service Engineer provides operational and engineering support for the voice/telecom infrastructure.
The ideal candidate will not only possess the requirements listed below but will also be energetic, flexible, and committed to excellence.
The candidate must be self-driven but also work well within a team environment. A strong work ethic and desire to learn is also required.Primary Responsibilities/Requirements
Administrative, engineering and troubleshooting knowledge of Cisco voice infrastructure, including CUCM, Cisco IP Phones, Unity Connection, UCCX, Router gateways/CUBE (T1/SIP) and UCS/VMWare.
This knowledge is required for both daily support activities, recovery from system issues/outages, and special projects such as upgrades, patching, acquisitions/divestitures/mergers and other reconfigurations.
Manage the trouble ticket queue for all voice related incident tickets from end users, including break/fix tickets, 'how-to' questions/end user training, Move/Add/Change work, and helping other IT teams who interface with the Voice Team.
Must be on site in our Boston office on a regular basis to provide in-person support to end users, including ability to physically move telecom equipment such as phones from desk to desk and connect cabling beneath desks.
Although infrequent, flexibility to travel to remote office locations for special projects or support needs.Configure and deploy Cisco telephones and voicemail accounts for new hires on a weekly basis.
Assist or manage and execute special projects under guidance and direction of senior engineers.
Write and complete technical documentation for end users (training docs) and team members (system/process documentation, network diagrams) and system audits.
Go to our Website Job listing here: Job Listing 1293Please download and complete this Matrix prior to submission.
PM 1293
Then
PLEASE USE EASY either "APPLY BUTTON" or apply buttons TO SUBMIT RESUME AND SKILLS MATRIX
Job Listing 1293
The send an email to the listers email address with just candidate name and job number. NO need to attached resume or anything else.
Thanks,
Jay Kernes
Certec Consulting, inc
Fax
We are certified as a Women's Business Enterprise (WBE)
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