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San Antonio

    Birthday Manager - San Antonio, United States - Entertainment

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    Description

    Job Type

    Full-time

    Description

    Primary Job Duties:

    • Maintains birthday reservations and prepares contracts as negotiated
    • Supervises and schedules birthday party hosts and hostesses
    • Hires, develops, and trains party hosts and hostesses
    • Operates POS system in order to manage bookings, transactions, and deposits
    • Orders and maintains adequate inventory for party supplies
    • Partners with Sales and Marketing leaders to develop a marketing plan to drive more party sales
    • Manages call back logs, reaching out to previous years' bookings for rebooking
    • Maintains open communication with management of scheduled events
    • Initiates post-party follow-ups and referral process to ensure product and services exceeded expectations
    • Assists and supports party reservationists on all birthday related questions and concerns
    • Creates a fun and enthusiastic environment for all guests and team members
    Requirements

    Physical Requirements:
    • Standing for long periods of time with frequent bending and turning
    • Must be able to lift 40 lbs
    • Must be comfortable climbing on a ladder
    • Must be able to communicate with guests and deliver instructions
    Special Requirements:
    • Must be at least 18 years old
    • Must possess a valid Food Handler's Certificate or other similar license per local code
    Standard Company Expectations:
    • Goes beyond the normal expectations without compromising the company mission, vision and values.
    • Demonstrates the ability to be courteous and accountable in all situations.
    • Responding to guests' special requests in a courteous and accountable fashion.
    • Monitors the consistency of the product provided to all guests.
    • Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
    • Cooperates with all team members when assigned additional tasks and listens to others with compassion.
    • Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
    • Maintains uniform standards.
    Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.

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