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    Collections Specialist for Medical Office - Seattle, WA, United States - Mary's Place Seattle

    Mary's Place Seattle
    Mary's Place Seattle Seattle, WA, United States

    2 weeks ago

    Default job background
    Full time
    Description
    The ideal candidate will be a self-motivated individual who is a creative problem solver.

    As the Intake Diversion Specialist, you will report to the Intake Line Manager and will be responsible for providing general crisis care to families calling the intake telephone line.

    Other responsibilities include, conducting basic assessments to determine families' shelter and referral needs and helping families identify potential housing solutions through a diversion conversation.

    The Intake Diversion Specialist supports families in utilizing their own strengths to identify housing solutions and coordinates family information for all emergency shelter programs across King County so that families may have their shelter needs met as quickly as possible.

    This is a full-time, non-exempt position. The hourly rate is $25.Monday - Friday 8:00 a.m. - Answer a dedicated phone line for families calling to access homeless services; provide phone support for families as necessary to secure safe and stable housing, providing financial assistance where necessary
    Ensure documentation for each call is complete and accurate, including tracking financial assistance
    Enter data into multiple data collection systems and maintain accurate and confidential client records and electronic files and database systems
    Utilize motivational interviewing techniques to help families identify their strengths and assist to creatively identify solutions and alternate housing arrangements that quickly resolve their housing crisis
    Maintain good working relationships and strong partnerships with in-house teams and other community providers to provide the best support for callers
    Contact former Mary's Place families to conduct quantitative surveys; accurately track and record data
    Participate in regular staff and team meetings
    Ensure all responsibilities are carried out and enforce Mary's Place rules and policies
    1+ years' experience working in social services or related field; or equivalent experience working in a call center, shelter, social services or case management
    ~ Experience working with homeless population strongly desired
    ~ Experience with Microsoft Office and Microsoft 365 applications
    ~ Ability to interact with callers in a respectful and compassionate manner and to create a positive experience over the phone
    ~ Basic knowledge of Housing First and Diversion principles desired
    ~ Familiarity with HMIS data system and community resources for families experiencing homelessness preferred
    ~ Demonstrated ability to learn new data systems quickly
    ~ Ability to speak, read, write and understand English
    ~ Commitment to racial equity and social justice
    ~ Highly motivated, resourceful, flexible, and possesses a positive attitude even under stressful conditions
    ~ Ability to use a computer and telephone, as well as other standard office equipment
    Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required
    Travel to program sites and meetings outside the site and around the county is necessary
    Ability to work in an environment where there may be animals present, including dogs

    In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department.

    A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.

    In addition, Mary's Place offers the following benefits to full-time staff:

    ~ Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates
    ~ 10 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Employee Assistance Program
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