- Responsible for owning and improving the E2E quality solutions and processes, ensuring strong adherence and implementation across regions, for TikTok.
- Design and develop moderation quality processes and strategies by collaborating with crossfunctional teams to define and implement a comprehensive moderation quality strategy that aligns with the company's values, policies, and industry best practices.
- Define and establish clear quality standards and metrics for moderation operation (including metrics definition, target setting, etc.).
- Develop methodologies for measuring and monitoring quality, and implement mechanisms for continuous improvement.
- Lead strategic quality initiatives involving planning, organizing, and partnering with business leaders from the designing stage to the execution stage.
- Proactively identify issues, and improvement areas of enhancements that provide valueadded insights and lead/implement strategic initiatives, and conduct an indepth analysis of existing moderation processes, tools, and policies to identify areas for improvement in quality, efficiency, and effectiveness.
- Lead and drive transformational initiatives to optimize moderation practices, including process redesign, technology implementation, and automation strategies.
- Partner with implementation teams to drive change management on a global scale.
- Gather feedback from implementation teams on each aspect of the process, and challenges and resolve potential problems.
- Bachelor's degree or above, ideally in computer science or business.
- Background in Trust and Safety, Operations, Strategy, Content Moderation, Quality Engineering or Process Design/Process Excellence.
- 2 years+ experience in solution design or architecture
- Strong data analysis experience and ability to garner insights from key data (min. 2 years)
- Strong influencing skills.
- Qualification in Lean Six Sigma preferred (min. Lean Six Sigma Green Belt).
-
Solutions Specialist 1
1 week ago
Computacenter San Francisco, United States**About the role** · The Solution Specialist 1 is a key partner of the Account Executive/Sales Representative and is responsible for driving the technical solution strategy and delivering additional revenue from product and services. You will support multiple customer accounts to ...
-
Solution Implementation Specialist
1 week ago
ABM Industries San Francisco, United StatesA Solution Implementation Specialist collaborates with business line leadership teams to provide implementing technology support and ensures quality delivery of predefined IT solution(s) as selected to support business needs, including system setup, pre-implementation testing, tr ...
-
Solution Implementation Specialist
4 days ago
ABM Industries San Francisco, United StatesOverview · Solution Implementation Specialist is a vital part of the technology team, responsible for client-facing system implementation that includes preconfiguring/prepping the applications for both existing and new clients, conducting training for frontline employees, monitor ...
-
Client Solutions Specialist
1 week ago
Skai San Francisco, United States· Ready to take your career to the next level? · Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in · Our work environment is v ...
-
Customer Solutions Specialist
1 week ago
Praxair West Valley City, United StatesLinde Gas & Equipment Inc. is seeking a Customer Solutions Specialist to join our team located in Salt Lake City, UT. The Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better ove ...
-
Client Solutions Specialist
23 hours ago
SKAI Brasil San Francisco, United StatesReady to take your career to the next level? · Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in · Our work environment is very ...
-
Client Solutions Specialist
1 week ago
SKAI Brasil San Francisco, United States· Ready to take your career to the next level? · Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in · Our work environment is ...
-
Customer Solutions Specialist
1 week ago
Coordinated Resources San Francisco, United StatesJob Description · Job Description Description: · About CRI: · Over the past 30+ years, CRI has partnered with countless companies to create workplaces that become ecosystems for imagination, inspiration, and ideas. · In the landscape of ever-changing office design, we strive to ...
-
Client Solutions Specialist
5 days ago
Turner Medtech West Valley City, United States**This position will be open until filled.**We at Legacy Tree Genealogists love helping people all over the world (in over 50 countries) discover their heritage. We get up in the morning and do things like tell a client her birth fathers name, connect cousins in China, and share ...
-
Sr. Specialist Solutions Architect
1 week ago
Amazon San Francisco, United StatesAWS Specialist Solutions Architects (SS - As) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SS - As work with customers who have complex challenges Solutions Architect, Speciali ...
-
Sr. Specialist Solutions Architect
1 week ago
Amazon Web Services, Inc. San Francisco, United States Full timeAWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge ...
-
AmazonWebServices San Francisco, CA, United StatesAWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge ...
-
Amazon San Francisco, United States· Are you passionate about Artificial Intelligence, Machine Learning and Deep Learning? Are you passionate about helping customers build solutions leveraging the state-of-the-art AI/ML/DL tools on Amazon Web Service (AWS)? Come join us · At Amazon, we've been investing deeply in ...
-
Amazon San Francisco, CA, United StatesAre you passionate about Artificial Intelligence, Machine Learning and Deep Learning? Are you passionate about helping customers build solutions leveraging the state-of-the-art AI/ML/DL tools on Amazon Web Service (AWS)? Come join us At Amazon, we've been investing deeply in arti ...
-
AmazonWebServices San Francisco, CA, United StatesAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Generative AI background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new ...
-
AmazonWebServices San Francisco, CA, United StatesAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Generative AI background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new ...
-
Client Solutions Specialist-New Grads Welcome
2 weeks ago
Skai San Francisco, United StatesReady to take your career to the next level? · Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in · Our work environment is ver ...
-
Servicenow Implementation Specialist
1 week ago
LOCG LLC San Francisco, United StatesIntroduction: · LOCG LLC, headquartered in Seattle, WA., Is a premier federal professional services company, primarily engaged in providing facility support management, staffing and recruitment, information technology and security services. · ServiceNow Implementation Specialist ...
-
Amazon Web Services, Inc. San Francisco, United States7+ years of sales, business development, Partner development, Partner sales, or Alliances management experience in the software / technology space. · - 7+ years of experience with Technology Partners, ISV's, SIs and/or large enterprise sales and complex agreements. · - 7+ years d ...
-
Clinical Lab Scientist Specialist
12 hours ago
University of California San Francisco San Francisco, United StatesThe CLS Specialist will be responsible for all work assigned in all areas of the Clinical Laboratory including routine procedures, method improvement and development and evaluation. All work performed is to be completed within a required time frame ensuring shortest turnaround ti ...
Quality Solutions Specialist - San Francisco, United States - Tik Tok
Description
ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the team:
Our Trust & Safety team's commitment is to keep our online community safe.
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Overview
Our Trust & Safety team's commitment is to keep our online community safe.
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
This role is part of the Quality Solutions and Implementation team in the Training and Quality pillar of Trust and Safety Operations.
Focused on improving quality, the Quality Solutions Specialist will be responsible for the design and solutioning of our quality measurements framework.
The role will work cross functionality to ensure that optimum solutions are built to support our quality and moderation operational teams in ensuring a safe platform for our users.
Responsibilities
Must have
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $ $198444 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.
We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match.
As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
Quality Solutions Specialist professionals in San Francisco
-
Anesh Tilwani
Quality Engineer| Leadership| Medical Device
-
Beatriz Becerra
Photo Retoucher, Graphic Artist
-
kshitija gupte
Sr. Data Scientist
-
Infsoft DEV
Infsoft Dev
-
Tejas Oza
Business Analyst/ Product Owner
-
galen eliason-carey
Industrial Designer