Product Analyst II - Nashville, United States - HCA Healthcare

Description

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Product Analyst II with HCA Healthcare you can be a part of an organization that is devoted to giving back

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Product Analyst II to help us reach our goals. Unlock your potential

Job Summary and Qualifications

HCA Healthcare's Digital Patient Experience (DPx) organization is seeking a Product Analyst II for a delivery team composed of technical leads, product engineers, and domain experts. The DPx organization is responsible for patient-facing digital products, including hospital and physician websites, online appointment scheduling, classes and events registration, the MyHealthONE patient portal, and more. This position will collaborate with business partners, vendors and other stakeholders to understand product priority and their primary goal will always be improving the Digital Patient Experience. Building strong relationships with teams, peers, leadership, business partners, stakeholders and vendors is a key component for success in this position.

The Product Analyst serves as the primary coordinator for new feature development on HCA's Online Appointment Scheduling and Classes & Events modules which live on our 500 public websites and within our MyHealthONE patient portal, serving over 50M users annually. Responsible for gathering business functional and internal technical requirements, facilitating design sessions with UX, development, product, PM, and business teams, and packaging all information together so delivery teams can develop new features on budget/time. Additionally, requires strong oral and written communication skills to share new product benefits, opportunities, risks, issues, timelines, and budget information to both IT and business stakeholders.

The candidate should demonstrate an understanding of complex ideas, and be capable of evangelizing the strategy, and priorities to the team and stakeholders. This role should practice attentive listening and display executive presence as they will be frequently meeting with senior-level business management and presenting to large groups including Product advisory committees. The candidate should perform all duties with a focus on quality of work, attention to detail and a high level of self-management and self-awareness.

Additional responsibilities include:

• Write and deliver business requirement documents and artifacts required to enable the teams development of products, features, and infrastructure.
• Maintain and continuously prioritize backlog and roadmap based on data and customers needs.
• Create narratives to advocate for and justify product launches / changes.
• Plan and define the long-term vision of your product areas of ownership.
• Build and improve a working relationship with your partners and stakeholders.
• Determine and track Key Performance Indicators (KPIs) that measure the success of the product.
• Contribute to and develop the teams processes/mechanisms.
• Regularly participate in stand-ups, design reviews and other meetings with engineers, and contribute to the discussion to ensure a high-quality bar.

The primary applications and tools used are as follows:

Azure DevOps – Manages all requirements tickets for each development cycle/sprint

Confluence – Stores all documentation related to new feature development

Celebrus (Customer Data Platform / Analytics Platform) - Provides insights into user behaviors to drive new feature development

Microsoft Office – PowerPoint, Excel, Word, OneNote

GENERAL RESPONSIBILITIES

Project Development

• Provides expertise in process design and communicating requirements to product development, external solution providers, testing, and education/training.
• Act as a Product Analyst within CRM and project Integrations, including requirements gathering, design, development, and testing
• Elicits and documents business, user, functional and non-functional requirements. Creation of requirements deliverables for CRM Products
• Participate in requirements validation and feasibility analysis with respect to CRM
• Create high level and detail design specification that will enable, help troubleshooting day to day build activities.
• Estimate work effort required in delivering features keeping CRM capabilities in mind
• Assist the infrastructure team in CRM Integration configuration/customization for different environment
• Accurately report issues and status to project management
• Possess knowledge and experience with different phases of testing (unit testing, integration testing, performance testing).
• Possess excellent communication skills to interface with various stakeholders from business consumer to technical staff.
• Be incorporated into development teams from design to deployment of enterprise services.
• Research and become the Subject Matter Expert (SME) on the interaction of the Service with source systems as well as interaction with the consumers (business users).

Production Support

• Lead troubleshooting activities
• Is subject matter expert for assigned applications
• Work on assignments involving the use of various technologies both old and new.
• Complete assignments on time.
• Work as part of a team and work independently.
• Direct the performance of simple, moderate and complex troubleshooting / Maintenance assignments within the department
• Able to establish and meet due dates
• Provide after hours/on-call support as needed
• Can resolve simple to complex production support issues
• Actively participates in meetings
• Able to build strong relationships within department and with other project team members
• Looks for ways to improve how and what we develop and makes suggestions
• Take ownership of responsibilities, working individually or with teams to accomplish goals.
• Expected to multitask

What qualifications you will need:

EDUCATION

Bachelor's Degree Required

RELEVANT WORK EXPERIENCE

3 or more years

Other as Noted: Experience can substitute

OTHER/SPECIAL QUALIFICATIONS

• Demonstrated passion around improving digital consumer experience; consumer and data-focused
• Proven ability to engage with all levels of staff within varying lines of business
• Able to succinctly communicate verbally and in a variety of media.
• Able to design and develop solutions to meet functional and non-functional requirements.
• Demonstrated ability to facilitate diverse groups of people in a problem-solving environment.
• Strong interpersonal skills and proven leadership skills working with diverse and complex projects.
• Detailed oriented and analytical with good organization skills.
• Must have the ability to prioritize multiple activities and tasks simultaneously and adapt to a rapidly changing environment.
• Strong problem and issue resolution experience and create quality deliverables.
• Constantly looking to hone one's instincts through patient feedback and data insight
• Experience in building and driving adoption of new tools
• Experience with cross-team coordination, project management concepts, and executive presentation skills
• Experience working on program managed rollout and operations of large-scale enterprise software systems/platforms or large-scale online presence
• Experience and disciplined in Agile development techniques
• Experience with end-to-end product delivery
• Experience overseeing roadmap strategy and definition
• Experience with feature delivery and tradeoffs of product priorities
• Self-starter who can collaborate with cross-functional partners in a dynamic environment and deliver results
• Excellent verbal and written communication skills
• Experience within the healthcare industry is a plus, but not required
• Experience working in a team-oriented, collaborative environment, taking ownership and initiative and holding self and others accountable
• The ability to think and act; decisiveness, assertiveness, with the ability to achieve results quickly
• Adaptable and flexible, with the ability to handle ambiguity and changing priorities
• Professional demeanor and positive attitude; customer service oriented

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Be a part of an organization that invests in you We are reviewing applications for our Product Analyst II opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.