- Supervise Tier 1 and Tier 2 Field Technicians
- Serve as the primary technician for their designated group of District stakeholders. This includes, but is not limited to:
- Manage the initial support request through the ticketing system.
- Engage in multi-layered troubleshooting steps to diagnose and resolve any issues, with consideration for both short- and long-term impacts of the solution.
- Communicate the details of the efforts, the impacts, and next steps to the end-user.
- Complete support requests in an established time frame.
- Manage, maintain, inspect and repair as needed, all classroom technology to ensure it is in working order, per the district's vision. This includes:
- Mobile Devices (iPads, Chromebooks, laptops, etc.)
- Computers (iMac, MacMini, various Window devices)
- Projectors
- Interactive Flat Panels
- Apple TVs and/or Chromecasts
- Sound Systems
- Work alongside the District's instructional technology facilitator(s) to implement and support the district's technology plan. This includes, but is not limited to:
- Manage the enrollment, retention, and removal of District assets, per the district's guidance
- Manage fleet updates
- Configure and manage technology components to support district assessments
- Communicate, collaborate, and cooperate with faculty, staff, students, and District guests
- Support the District's Technology Deployments. This includes, but is not limited to:
- Faculty & Staff devices
- 1:1 student devices
- Computer labs and common areas
- All classroom technology, including:
- Projectors / Flat Panel Displays
- Classroom Sound / Voice Amplification Systems
- Charging options
- Content Sharing (Apple TVs, Chromecasts, etc.)
- Engage with various District systems to complete tier 1 support tasks. This includes, but is not limited to:
- Google Workspace / Google Apps / Google Classroom
- JAMF MDM / Microsoft InTune MDM
- Apple School Manager / Apple Classroom
- Seesaw
- Hapara
- Serve as the onsite technical contact for vendor representatives
- Provide basic hardware and software training to stakeholders with varying technology experience.
- CompTIA A+
- CompTIA Network+
- Google IT Support Professional Certificate and Google Workspace Certification
- Jamf Certified Associate (JAMF 100) and/or Microsoft 365 Identity and Services (MS-100)
- 5+ years field support experience
- College Degree or equivocal certifications preferred
- Google Workspace administration preferred
- School District experience preferred
- Network Technician experience preferred
- Apple technical support preferred
- Windows OS support preferred
- Android OS support preferred
- Printer and print server support preferred
- Active Directory support preferred
- Training experience preferred
- FBI Fingerprint clearance
- Criminal and employment background verification
- TB Test within the last 90 days prior to hire date
- Physical Exam within the last year prior to hire date
- Mandatory District-wide Compliance Training
- Strong organizational, delegation, and communication skills
- Capable of multi-tasking while remaining patient in highly stressful situations
- Moderate degree of physical stamina
- Ability to move freely to various locations within school settings
- Frequent standing, walking, sitting, and bending
- Frequent repetitive activities including hands, arms, and legs for clerical related work
- Lifting of devices 40-80 lbs up to waist height
- Lifting a minimum of 25 lbs above their head
- Carry up to 50lbs for a distance of at least 10 yards (30 feet)
- Climbing ladders 6'-10' high, to complete work tasks
- Exposure to noise and activity in a school setting
-
Support Technician
1 week ago
A & J Sewer Service Wheeling, United States**Competitive pay with opportunity for career advancement** · **Learn new skills and become a tradesman** · **CDL training for top performers** · **No on-call, no evenings, home daily** · **100% health insurance coverage** · **Paid vacation, sick days, & holidays** · **401k plan ...
-
Deskside Support Technician
1 week ago
HCLTech Mettawa, United States**Shift: Monday - Friday 8am - 5pm CDT**: · - **Pay Rate: $25/hr**: · - **Location: Onsite -Mettawa, IL** · HCL Tech is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals. The technician's professiona ...
-
Deskside Support Technician
1 week ago
HCLTech Mettawa, United States**Shift: Monday - Friday 8am - 5pm CDT**: · - **Pay Rate: $26/hr**: · - **Location: Onsite -Mettawa, IL** · HCL Tech is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals. The technician's professiona ...
-
Deskside Support Technician
4 days ago
HCLTech Mettawa, United States**Shift: Monday - Friday 8am - 5pm CDT**: · - **Pay Rate: $26/hr**: · - **Location: Onsite -Mettawa, IL** · HCL Tech is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals. The technician's professiona ...
-
IT Support Technician-1
1 week ago
Flex Buffalo Grove, United StatesJob Posting Start Date Job Posting End Date · Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. · We believe in the power of diversity and inclusion and cultivate a workp ...
-
Onsite Support Technician
1 week ago
AVI-SPL Riverwoods, United States: · **WHO WE ARE** · AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which ...
-
Lab Support Technician
4 days ago
TOYO Ink America Wood Dale, United States**Position Summary**: · The Lab Support Technician is responsible for formulating Flexographic Ink, and Ink Jet products. This includes formulating new products as well as improving existing products. · **Primary Duties & Responsibilities**: · - Research & Development of new prod ...
-
Behavior Support Technician
1 week ago
Evanston/Skokie School District 65 Evanston, United StatesJobID: 4629 · **Position Type**: · Teaching/Special Education - ED**Date Posted**: · 3/20/2024**Location**: · Rice Children's Center · - Print Version ...
-
Help Desk Support Technician
1 day ago
AmTab Manufacturing Bensenville, United States**Job Title: Helpdesk Support Technician** · AmTab designs, manufacturers and furnishes high-impact learning environments. We specialize in school cafeterias, computer and technology rooms, music and performance spaces, classrooms, science labs, and multi-purpose areas. All AmTab ...
-
Staff Support Technician, Med/surg/overflow
1 week ago
Edward-Elmhurst Health Evanston, United StatesPosition Highlights: · - Position: Staff Support Tech - Resource · - Location: Evanston Hospital · - Full Time/Part Time: Resource, as needed · - Hours: 7:00 am to 3:30 pm, 3:00 pm to 11:30 pm, 11:00 pm to 7:30 am · - Required Travel: N/A · What you will need: · - License: N/A · ...
-
Registered Nurse-pacu Full Time Days
1 day ago
Northwestern Medicine Grayslake, United States Full timeThe **Registered Nurse** embodies the attributes of the Relationship Based Care model and performs to PPM core functions. Under the direction of the department leadership, consistently reflects the mission, vision, and values of NM, adheres to the State of Illinois Nurse Practice ...
-
Employee Order Processing Clerk
2 weeks ago
Apex Ventures Grayslake, IL, United States FreelanceAre you convinced that the perfect job for you doesn't exist? Well, we have a different experience. With us, you will find the perfect job in the commercial sector that fits your life plan, where personal support and mutual appreciation are a given. · Responsibilities: · - Order ...
-
SPS programmer
1 week ago
BlueHorizon Solutions Hainesville, United StatesAbout GSN: · GSN Machine-Plant-Service GmbH is a renowned partner for industries such as the automotive industry, machine tool and mechanical engineering, as well as for manufacturing industries. We carry out conversions, relocations, and maintenance of state-of-the-art productio ...
-
Healthcare Assistant entry Level
1 week ago
TVG-Medulla, LLC. Round Lake Beach, United StatesHEALTHCARE ASSISTANT · Are you energetic and self-motivated with an outstanding work ethic? Do you love working with people and want to start your career in healthcare? Come join us? · We are looking for extraordinary individuals to provide a WOW experience for every patient that ...
-
Quantum Innovations Round Lake, United StatesTraining as an IT system electronics technician (m/f/d) at Round Lake · Start of training: · Turn your passion for IT into a profession · Are you ready to dive into the exciting world of information technology? Then start your training as an IT system electronics technician (m/f/ ...
-
Skyline Solutions Venetian Village, United StatesIT/OT Employee for SCADA Systems and Digitalization for Intelligent Grid Management (m/f/d) · Your tasks, responsibilities, and duties: · Support of IT/OT components in the field of remote control technology for safe operation and continuous development of the SCADA system (grid ...
-
Support Technician
1 week ago
Dave & Buster Schaumburg, United StatesJob Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...
-
Technical Sales Inside Service
2 weeks ago
Phoenix Industries Lindenhurst, IL, United States Freelance**Technical Sales Support (m/f/d)**: · **Job Facts**: · **Position**: · **Technical Sales Support (m/f/d)**: · **Location**: · **Lindenhurst, IL**: · **Working Hours**: · **Full-time**: · **Employment Type**: · **Permanent**: · **Start Date**: · **As soon as possible**: · **Our C ...
-
Deskside Support Technician
4 hours ago
MphasisAvance Consulting Lincolnshire, United StatesLocation: Lincolnshire, IL · Start Date: Immediate · Role: Deskside Support Technician. · Note: · We would expect to have any ideal candidate to have Mac support Certification. · ACSP (Apple Certified Support Professional) certification or Apple Device Support certification ...
-
Desktop Support Technician
4 days ago
Chromalox Cary, United StatesJob Description · Our sister-company, Durex Industries, also part of Spirax Group, is a leading manufacturer specializing in custom electric heaters, temperature sensors, temperature controls, and process systems serving a variety of markets with our cutting-edge thermal solutio ...
Lead Field Support Technician - Grayslake, United States - NET56
5 days ago
Description
Job Description
Job Description*Position is onsite and is not eligible for remote work*
Job Description: Lead Field Support Technician
Location: Specific School Support
Supervisor: Service Delivery Manager
Overview
The primary function of this role is to act as Tier 3 technology support for the faculty, staff, and students of our client. Technician will be assigned a specified group of stakeholders to support. This role will be the direct contact to support various needs assigned by the Director of Technology.
Primary Responsibilities
Certifications Desired
Experience
Job Requirements
Physical Requirements
Salary Range
$70,000 – 80,000 annually
Why Work Here?We have a friendly team of goal-oriented people in a culture of sustained excellence. In addition, we offer medical, dental, vision, and life insurance, vacation, sick and personal time off, and retirement savings options.
About Net56 Inc.:Net56 is a Production IT Company with over 40 years of technology and managed service solutions experience. A dynamic enterprise that has a proven track record for reliable Performance Partnering in Managing IT Services. Net56 acts as a trusted partner to our clients, providing a full suite of IT services including Network & Engineering, Application, Cybersecurity & Governance, Professional Business Development, Cloud Solutions, Operations Management, and Service Desk Support Services. We are team players within our company and with our clients. Join us today as we expand our business and continue growing with our employees.
