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    service administrator, phx - Phoenix, United States - Cutter Holding Co

    Cutter Holding Co
    Cutter Holding Co Phoenix, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Position Summary:

    The Service Administrator reports directly to the Aircraft Services Manager and is responsible for handling all administrative duties within the shop to include opening/closing work-orders in company production control system (Corridor). Position is also responsible for creating work order invoices and ensuring that invoices are accurate.

    Essential Functions and Responsibilities:

    • Position has significant contact with customers and vendors either in person, on the telephone or through e-mail. Therefore a positive and professional image is required as the Service Administrator, many times, represents our customers/vendors first impression of our company.
    • Opens and closes aircraft work orders.
    • Ensure work orders are properly billed and paid in a timely manner.
    • Shipping, receiving, stocking, and counting inventory.
    • Responsible for wire transfers.
    • Ensure internal bills are paid.
    • File work orders when completed.
    • Create purchase orders and send to vendors.
    • Generate weekly update reports for Aircraft Services Manager.
    • Answer phones and dispatch to correct personnel.
    • Complete and ensure accurate employee payroll time.
    • Driving of passengers and or crew members on and off airfield to designation e.g., main airport, aircraft, etc.
    • Supervisory Responsibilities: No
    • Other duties as required.
    Requirements:

    Physical Requirements:

    This work requires the following physical activities.

    • Occasional lifting up to 30 pounds.

    Environmental Conditions:

    • Industrial/Hangar environment.
    • Office environment.

    Minimum Education Requirement:

    • High School Diploma or GED.

    Minimum Work Experience / Requirements:

    • Prior experience working at a Repair Station, preferred.
    • Prior experience working at an FBO (Fixed Base Operation), preferred.
    • Excellent inter-personal skills required. Position has significant interaction with our customers and vendors, including new aircraft/engine manufacturers.
    • Excellent computer skills.
    • Microsoft office skills, including excel required.
    • Excellent customer service, organizational, and communication skills required.
    • Detail-oriented and be able to multi-task in fast-paced environment.
    • Experience with aviation maintenance software a plus.
    • Ability to arrive early or stay late as workload dictates, including an occasional Saturday if needed.

    Other Requirements:

    • Ability to pass background / drug-screening test.
    • Clean driving record.

    Ideal candidate will have the following work styles:

    • Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
    • Being reliable, responsible, and dependable, and fulfilling obligations.
    • Attention to Detail.
    • Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations
    • Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace.
    • A willingness to take on responsibilities and challenges.
    • Being sensitive to others' needs and feelings and being understanding and helpful on the job.
    • Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
    • Persistence in the face of obstacles.
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