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    Sr. (Lead) Process Engineering Analyst - Norristown, United States - Ladders Rank

    Ladders Rank
    Ladders Rank Norristown, United States

    3 weeks ago

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    Description
    Flexible Work Arrangement - Hybrid

    The Sr.

    (Lead) Process Engineering Analyst is responsible for collaborating with business units in ITS and its business partners to understand how current processes are functioning, identify improvements, develop new, and lead implementation of processes.

    The Lead Process Engineering Analyst will also be responsible for optimizing cost and time to increase efficiency of those processes, discover opportunities for automation and innovative solutions such that they achieve desired outcomes.

    ITS Process Engineering and Innovation is responsible for process improvement, automating manual process where applicable and other IT functions.

    Some functions include but are not limited to:

    • Process efficiency review and recommendations for improvement
    • Process change management
    • Developing process measurements to demonstrate adherence to expected outcomes
    • Securing needed resources through participation in ITS planning processes
    • Successful management of projects / initiatives needed to evolve and improve these tools
    • Collaborating with and leading process owners and stakeholders to implement changes
    PJM has established a remote work posture in balance with onsite attendance known as Flex First.

    While working from home is an option it is at the discretion of the Manager, ITS Process Engineering and Innovation.


    Essential Functions:
    Process Improvement Strategies
    Assist project management team and department management in developing work plans, including scope, milestones, schedule, resources and deliverables. May include project management or coordination opportunities based on availability and/or interest.
    Work with leaders to learn their business units and develop a deep understanding of the business functions and processes.
    Fulfill business requests, including reporting, through data analysis and/or data management efforts
    Develop and track requirements, KPIs and other process metrics
    Develop value propositions, identify potential risks and opportunities
    Schedule and coordinate project, maintenance and release activities within the department or project team
    Discover, document, track and resolve problems with processes in partnership with owners
    Regularly develop status reports regarding workgroup or project team progress and capacity metrics
    Research and stay abreast of new technologies, solutions and trends and present benefits to stakeholders
    Coordinate Change Management and Release Schedules when applicable
    Ensure appropriate level of controls are applied to work efforts, including security requirements, to ensure efficient delivery of robust, effective business solutions


    Qualifications & Characteristics:

    Required:
    BS degree in Computer Science, Business Administration or equivalent work experience

    At least 10 years of work experience with:
    Capable of handling multiple initiatives at the same time
    Quantitative and qualitative analyses
    Emotional Intelligence
    Effective collaboration techniques and customer focus
    Ability to work with internal and external auditors
    Ability to produce high-quality work products with attention to detail
    Experience in quantitative and qualitative analysis
    Experience using verbal and written communications skills
    Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)


    Preferred:
    MBA, Business Administration
    Experience with PJM operations, markets, and planning functions

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