- Tier One Technologies is looking for a Windows System Engineer position to take an active role in the transformation of the Desktop Computing Environment on Windows 10 SAC 19045 and Office 365 ProPlus.
- This hybrid position will be located in Raleigh, NC.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
- Analyze and resolve complex hardware and software problems with distributed systems.
- Use in-depth knowledge of distributed hardware and software systems.
- Use the management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required.
- Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc.
- Troubleshoot unusual or unexpected findings as appropriate.
- Provide an action plan for resolution of any/all faults detected.
- Perform isolation testing of problem equipment and/or software.
- Provide periodic reports to users and managers of systems status.
- Provide weekly status reports and maintain project cost charge backs.
- Maintain project plans as required and notify management of critical failures and/or missed milestones.
- Use change and test management procedures as required.
- Provide documentation of all solutions to problems.
- Provide reports with intent to share solutions found.
- Provide and implement escalation processes and/or procedures.
- Develop, implement, and follow the appropriate quality assurance program.
- Develop recommendations and procedures for implementation of new hardware/software products and applications, suitable for presentations.
- Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data.
- Monitor trouble tickets in the support queue to address deployment/packaging/automation projects impact. Take corrective action to address issues.
- Fully cooperate, and to the best of abilities, effect an orderly and efficient deployment of services. To avoid/mitigate service interruption, the incumbent engineer must continue to provide comprehensive support services during a deployment period, which must include, but not limited to, all necessary information, training of personnel, transfer knowledge, processes, and techniques.
- Create change requests, in compliance with existing procedures, for change management.
- Perform user assistance, training, and information sharing.
- Provide on-site system or application support for deployment/installation as required.
- Interact with other diverse functional groups to accomplish stated objectives.
- A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience
- 8-12 years of relevant experience.
- Exprt knowledge in Windows 10 SAC 19045 and Office 365 ProPlus.
- Ability to demonstrate a specialized knowledge and an in-depth understanding of the underlying hardware and software architectures.
- Ability to recognize, diagnose and resolve complex problems.
- Ability to evaluate and integrate emerging technologies.
- Customer service skills and the ability to satisfy client problems and needs when working in a Service Center environment successfully and consistently.
- Effective oral and written communications skills.
- Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.
- A commitment to quality.
- Must be able to obtain a Position of Public Trust Clearance
- Must be a US Citizen and not have traveled outside the US for a combined total of 6 months or more in last 5 years.
- Must have resided in the US for the last 5 years.
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Windows Systems Engineer - North Carolina, United States - Tier One Technologies, LLC
Description
Please note that all candidates must be US Citizens and no C2C candidates will be accepted.
Summary:
Requirements:
Qualifications: