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Motorcycle Support Specialist - Youngsville, United States - Ultimate Staffing Services
Description
Job Description
Job Description100% IN OFFICE - LOCATED IN YOUNGSVILLE, NC
TEMP TO PERM
$20-$25/HOUR
The Technical Support Specialist is responsible for assisting with automotive, motorcycle, watercraft, and ATV electrical and lighting installations, primarily motorcycle lighting. This position will also maintain a knowledgebase and help customers on the phone and email.
Responsibilities and Duties
Provide Tech Support with technical questions on our support que through phone and email
Empathetically perform customer support through listening, diagnosing, and repairing their devices
Updating of technical documentation related to installation, fitment, knowledgebase, etc.
Preferred Skills
Ability to adapt to a changing environment and handle multiple priorities
Strong attention to detail
Analytical and problem-solving skills
Ability to answer a high volume of calls and emails daily
Patience and listening skills
Ability to read and/or write technical documents, wiring diagrams, schematics, etc.
Experience with low-voltage test equipment
Time-management skills
Requirements
High School diploma or equivalent
Technical training, associate degree, or 3+ years of experience in automotive or motorcycle industry
Microsoft Office experience
Excellent interpersonal and communication skills
Willing to relocate to Youngsville, NC or surrounding area
All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
