- Manage the cafe staff, both front and back of house (kitchen)
- Produce the weekly team schedule for your cafe with labor goals in mind
- Track and maintain attendance compliance for all team members
- Maintain cafe inventory by keeping your location's orders and invoices organized according the the record retention policy
- Manage the overall performance of your staff by providing coaching and fostering an environment of learning for all employees
- Input order requests for necessary Cafe items and other purchases necessary for the successful operation of your cafe
- Work with your Operations Manager to help manage safety, quality, and productivity standards for all Team Member positions.
- Regularly inspect the facilities to ensure compliance with all programs, policies, and standards.
- Maintain a strong communication channel with your Operations Manager including a bi-weekly 1:1 with your Operations Manager
- Help to ensure a training program is planned and followed through with all front of house employees and back of house employees
- Organize and facilitate monthly staff meetings to ensure staff satisfaction and to answer any questions or concerns employees may have
- Work with your Operations Managers to share and develop best practices in all aspects of your cafe
- Develop performance goals collaboratively with your team, reflecting the cafe's needs and the team's needs
- Provide fair, constructive, and timely feedback towards performance expectations and goals
- Provide assistance, guidance, and coaching support as needed
- Conduct performance evaluations according to French Truck Coffee's established systems and policies
- Perform other duties or special projects as necessary for your location
- Teamwork
- Responsibility
- Commercial Awareness
- Decision Making
- Effective Communication
- Leadership
- Integrity
- Result Orientation
- Problem-Solving
- Organizational Competency
- High school diploma or GED; Bachelor's degree in business administration or related field preferred
- At least one (1) years of operations management experience in the food service, food product manufacturing and/or hospitality industry preferred; 6 months of management ) year of management experience in the food and beverage industry required
- Identify risks and threats in current and emerging operational strategies and outcomes
- Excellent verbal and written communication skills
- Excellent interpersonal, motivational, team building, and leadership skills
- Meet all customer service expectations and standards in interactions with customers, vendors, and fellow team members
- Must possess a strong commitment to safety, quality, and continuous improvement with a hands-on, cooperative approach in a team environment
- Strong organizational skills and accountability in completing all tasks in a thorough, accurate and timely manner
- Ability to prioritize and delegate tasks effectively while using strong emotional intelligence
- Advanced computer skills including proficiency with Excel and other Microsoft Office Suite
- Excellent time management skills with the proven ability to manage multiple priorities effectively and efficiently while regularly meeting deadlines
- Able to lift up to 50 pounds
- Able to stand for prolonged periods of time frequently
- Mix of standard office, manufacturing, and retail store environments
- Travel Required: 5% of the time between assigned locations
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Cafe Manager - New Orleans, United States - French Truck Coffee
Description
The Cafe Manager is tasked with the management of one assigned French Truck Coffee Cafe location, with a focus on maintaining daily operations, employee safety, and employee satisfaction. The Cafe Manager is responsible for managing their location regarding labor and regulatory compliance, inventory control, scheduling, expense control, and operational performance, while fostering and maintaining a friendly, welcoming, organized, clean and customer service driven atmosphere. They act as a representative of French Truck Coffee, building and fostering professional relationships internally with their staff.
Essential Job Functions
Supervisory Job Functions
Competencies
Education/Experience Requirements
Skills/Qualifications
Working Conditions & Physical Demands
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between French Truck Coffee and any of its employees.
EEO Statement
French Truck Coffee is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability protected veteran status or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Human Resources department.
