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    Member Services Representative - Fargo, United States - Crunch Fitness - Fitness Ventures LLC

    Crunch Fitness - Fitness Ventures LLC
    Crunch Fitness - Fitness Ventures LLC Fargo, United States

    2 days ago

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    Description

    Job Description

    Job Description
    General Job Description:


    The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.


    Expectations
    Greet all members & guests with a smile and wish them well as they exit the club
    Check in all members and guests in accordance with company procedures
    Facilitate any messages on club software at member check-in
    Answer phones in courteous, helpful, professional manner
    Communicate special events to members and guests
    Maintain an atmosphere, which makes members feel welcome
    Facilitate all member requests or forward to a manager
    Always maintain professional disposition
    Sell retail products

    Schedule member services:
    tanning, hydro-massage, etc.
    Facilitate payment of member services in accordance with company procedures
    Know club facility, services, and schedules
    Maintain a clean and organized work area
    Assist in all projects as delegated by club management
    Follow all policies and procedures in the Team Member Handbook


    Requirements
    Obtain or maintain a valid Child/Infant CPR Certification
    Experience working with children
    Certifications, as local/state laws require


    Physical Requirements
    Lift 10 lbs. on occasion
    Stand, bend and squat with frequency
    Climb and hang decorations when needed
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