patient service representative - Fargo, ND , USA, United States - Medbridge Healthcare

Description

Medbridge Healthcare Services is a provider of sleep laboratory management services and sleep therapy. We partner with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care management of patients with sleep disorders.

MedBridge partners with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment, and long-term care management of patients with sleep disorders.

We are hiring for Patient Support Representative who will be ONSITE at the Fargo, ND location.

Responsibilities will include:

• Answering inbound calls and making outbound calls on a constant basis
• Obtaining patient demographic information and insurance details
• Accurately entering demographic and insurance data into Electronic Medical Records system
• Answering patient questions, inquiries, and concerns regarding accounts
• Assisting with screening calls and taking messages
• Performing other duties as required or assigned

Job Requirements:

• Medical experience preferred (basic knowledge, has worked in a medical field)
• High school diploma is required; some college preferred
• Minimum of 1 year of experience in customer service and data entry
• Excellent customer service
• Ability to work well under pressure
• Ability to multi-task between several projects simultaneously and prioritize tasks
• Excellent interpersonal and communication skills
• Ability to recognize information types and direct information to appropriate healthcare providers
• Ability to work within a team environment
• Adequate computer skills
• Ability to stand, walk, sit, talk, and hear
• Close vision, distance vision, peripheral vision, and focus adjustment abilities
• Use of hands to operate office equipment
• Must have the ability to work between the hours of 7:30am - 6pm EST Monday-Friday. Schedule will be discussed during the interview process.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401k with company match
• Other

Our Interview process will consist of a phone interview with our HR Department, followed by a video interview with the hiring manager.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER: MedBridge Healthcare LLC, and its subsidiaries, are dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.