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    Support Jobs in Chicago, Illinois, United States - IPG Health

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    The Embassy Suites by Hilton Chicago Downtown Magnificent Mile is searching for a Guest Service Agent to join their front office team If you are someone that has a passion for customer service, take the next step and join our fantastic teamThe ideal candidate must have an outgoing personality, a genuine passion to create memorable experiences for our guests and a drive to grow/develop your career with the team.

    This position is eligible for an Up Sell IncentiveWhat are the benefits of working for Hilton?*Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
    Go Hilton travel program: 100 nights of discounted travelAccess to your pay when you need it through DailyPay

    Hilton Shares:
    Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountMaternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parentsDebt
    • Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certificationsFlexible shifts and days offComprehensive Health Insurance coverage for you and your family, including Telemedicine and at home care via AmazonCareMental health resources including free counseling through our Employee Assistance ProgramBest in Class Paid Time Off (PTO)401K plan and company match to help save for your retirementAvailable benefits may vary depending upon property specific terms and conditions of employmentWhat will I be doing?As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
    Specifically, you would be responsible for performing the following tasks to the highest standards:
    Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.

    Respond to guest inquiries and in a timely, friendly and efficient mannerProvide driving and/or walking directions to guests to local destinationsEnsure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractionsAssist fellow team members and other departments wherever necessary to maintain positive working relationshipsProvide or obtain accurate informationWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry.

    Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

    Specifically, we look for demonstration of these Values:
    Hospitality
    • We're passionate about delivering exceptional guest experiences.

    Integrity
    • We do the right thing, all the time.

    Leadership
    • We're leaders in our industry and in our communities.

    Teamwork
    • We're team players in everything we do.

    Ownership
    • We're the owners of our actions and decisions.

    Now
    • We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels.
    For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

    Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day.

    And, our amazing Team Members are at the heart of it allWork LocationsEmbassy Suites by Hilton Chicago Downtown Magnificent MileSchedulePart-timeBrandEmbassy Suites by HiltonJobGuest Services, Operations, and Front Office#J-18808-Ljbffr


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