- Citrix
- MFA
- VPN
- Zoom
- Exchange/Outlook
- Workstation break/fix (Windows, macOS)
- Mobility
- Other software and hardware
- Troubleshoot and resolve hardware and software problems.
- Follow established procedures for problem reporting and resolution.
- Keep current on supported technologies.
- Using established protocols, communicate to departmental customers and/or organizational systems about updates, installations, etc.
- Accurately update resolution and time spent on tickets/service requests so that performance data can be tracked and maintained. Identify tickets for inclusion in Knowledge Base.
- Monday, Tuesday, Wednesday and Thursday (7:30pm-6:00am)
- Monday - Friday (10:00 am-6:30 pm)
- Monday - Friday (10:30 am-7:00 pm)
- Monday - Friday (11:00 am-7:30 pm)
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IT Support Specialist
3 weeks ago
Hartman Executive Advisors Baltimore, United States**Summary** · **Primary Responsibilities** · - Install, configure and troubleshoot computer hardware and software · - Assist with new hire onboarding account setup and change requests · - Monitor helpdesk ticketing system queue and act as primary point of contact · - Coordinate b ...
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Peer Support Specialist
3 weeks ago
Sheppard Pratt Baltimore, United States**Responsibilities**: · - Assist members with daily living and self-care needs that promote recovery and independence. · - Provide 1:1 and group activities to promote recovery principles including hope, empowerment, self-responsibility, and meaningful roles. · - Provide outreach ...
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Administrative Support Specialist
3 weeks ago
Forward Health LLC Baltimore, United StatesLooking for an exciting opportunity to jumpstart your career with a company that prioritizes patient satisfaction and growth? Look no further than Forward Healthcare We are currently seeking a qualified and motivated Administrative Support Specialist to join our team. In this rol ...
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Autism Support Specialist
1 week ago
Steps Baltimore, United States**Welcome to a new chapter filled with exciting challenges and endless possibilities**: · Join our amazing autism treatment team offering behavior therapy to those on the autism spectrum. We are looking to hire an **Autism Support Specialist, Behavior Technician or Registered Beh ...
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Community Support Specialist
2 weeks ago
David's Loft Clinical Programs Baltimore, United States**Scope**: · **Status**: Non-Exempt or Contractual · **Responsibilities**: · - Network with local businesses/ employers to develop employment opportunities for individuals with disabilities · - Provide vocational counseling and job coaching to individuals · - Complete job/task an ...
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Student Support Specialist
2 weeks ago
Johns Hopkins University Baltimore, United StatesThis position will initially support and report directly to the University Director of Student Enrollment Support, with transition to report directly to a Student Support Supervisor on the Director's team. As the university develops an integrated student service shared services o ...
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Service Support Specialist
1 week ago
S3 Shared Services Baltimore, United StatesThis is an on-site position. · We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates ...
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Supported Employment Specialist
3 days ago
Leading By Example LLC Baltimore, United StatesThe Supported Employment Specialist (SEP) is responsible for facilitating targeted case management services (TCM) for adults. The SEP will maintain a minimum caseload of 10 TCM clients in Baltimore County and will provide 1-5 service hours per TCM client per month. The SEP Specia ...
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Peer Support Specialist
5 days ago
S & B Behavior Health Care Baltimore, United StatesJob Summary: · We are seeking a dedicated and compassionate Support Specialist to join our team. As a Support Specialist, you will provide assistance and guidance to individuals in need, focusing on behavioral health and crisis management. Your role will involve utilizing your sk ...
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HR Support Specialist
3 days ago
SLA Worldwide Baltimore, United StatesAre you an organized and detail-oriented individual with a passion for supporting human resources functions? We are seeking a dedicated HR Support Specialist to join our team in Baltimore, Maryland. · **Responsibilities**: · - Provide administrative support to the HR department, ...
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Academic Support Services Specialist
2 weeks ago
University of Maryland, Baltimore Baltimore, United States**The University of Maryland School of Pharmacy has an exciting opportunity for an Academic Services Specialist in the Office of Graduate Programs. **The Academic Services Specialist will primarily be responsible for the full administrative coordination of academic Doctoral and M ...
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Medical Support Specialist
2 weeks ago
Biolife Plasma Services Towson, United States**Please take this **virtual tour** to get a sneak peek of one of our Plasma Donation Centers.** · **About BioLife Plasma Services** · Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to ...
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Administrative Support Specialist
2 weeks ago
Marathon Medical Towson, United StatesLooking for an exciting opportunity to jumpstart your career with a company that prioritizes patient satisfaction and growth? Look no further than Marathon Medical We are currently seeking a qualified and motivated Administrative Support Specialist to join our team in the Towson, ...
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Personal & Employment Support Specialist
1 week ago
Carol Custer, LLC Baltimore, United States**Employment and Personal Support Professional** · Seeking full-time male professional to support a man with a disability in western Baltimore County for employment and personal needs while attending employment-related functions. Daytime and some evening hours desired. Pay rate M ...
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City of Baltimore, MD Baltimore, United StatesTHIS IS A NON-CIVIL SERVICE POSITION · POSTING DATE: 05/22/2024 · CLOSING DATE: 08/22/2024 AT 12:00AM MIDNIGHT · SALARY: $62,000.00 Annually · CLASS DESCRIPTION · A Supported Employment Specialist for the MOED COSSUP program provides a variety of services designed to support the ...
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Day Services Support Specialist Ii
1 week ago
THE ARC BALTIMORE Baltimore, United States**Do you have a fun and outgoing personality? Are you an individual who thrives when helping others build their confidence, to pursue their dreams? Do you want to make a difference in the community where you live? If you answered "YES" then The Arc Baltimore is a perfect fit for ...
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Technical Support Specialist I
1 week ago
CareFirst BlueCross BlueShield Baltimore, United States**Resp & Qualifications** · **This role is Monday Friday 11:30 am 8:00 pm EST and you will require flexibility to work occasionally on Saturday.** · In September 2021, we introduced CloseKnit: CareFirsts new Primary Care Practice. CloseKnit takes quality care personally. Were a n ...
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Office Support Specialist Iii, Multiple Agencies
2 weeks ago
City of Baltimore, MD Baltimore, United StatesPOSTING DATE: 04/15/2024 · CLOSING DATE: 04/29/2024 AT 12:00 MIDNIGHT · SALARY RANGE: $38, $45,069.00 ANNUALLY · EDUCATION ACCREDITATION: Applicant's education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US e ...
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Technical Support Specialist
2 days ago
All Roads Dundalk, United StatesExcellent opportunity to join All Roads Company, a rapidly growing organization with headquarters in Maryland. We are seeking a Technical Support Specialist to join our internal IT team and support our equipment, commercial truck, and automotive operations from our Dundalk, MD lo ...
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IT Support Specialist
1 week ago
Independent Software Ellicott City, United States**What you will be doing** · **Requirements**: · - Experience with Help Desk / Call Center ticketing systems (e.g., ConnectWise, Kaseya, Atlassian Jira, ServiceNow) · - 7+ years of hands-on remote and onsite IT systems support experience in a commercial IT high availability envir ...
Remote Technical Support Specialist - Baltimore, United States - Johns Hopkins Health System
Description
Job Description
Job DescriptionAre you looking to work for an organization that has stellar benefits, competitive compensation, and a workforce devoted to excellence? Client Technology Solutions, Remote Client Support is seeking a Remote Support Specialist who is responsible, possesses sound documentation skills, demonstrates critical thinking and reasoning skills, displays the ability to work collaboratively in a team environment, and is able to communicate effectively in the service of users and colleagues. Multiple shifts available. Training will take place for 4-6 weeks Monday-Friday (9am-5:30pm EST)
The Remote Support Specialist provides remote workstation administration support, workstation maintenance, and operation of Windows/Linux/Mac workstations. Troubleshoots problems and applies resolutions remotely. Resolves workstation issues remotely using tools such as SCCM, BeyondTrust Remote Support, Active Directory, etc. When users experience technical issues, they will communicate their problems to a remote support specialist, who will then find solutions to their inquiries. Working with users, remote support specialists provide excellent customer service. They communicate effectively and listen attentively to customers' concerns.
Remote Support Specialist serves as Tier II support for:
Other responsibilities may include:
Shifts available (all Eastern Time Zone):
Required Education: Two years of college. Additional experience may substitute for education.
Required Experience: Four years of related experience.
Work location: Remote. May work from home 100% from MD, VA, PA, DE, DC, or FL.
Company DescriptionInformation Technology at Johns Hopkins () supports and enhances research, teaching, and patient care at Johns Hopkins through effective use of innovative information technology resources, products, and services. was named as a "Best Place to Work in Information Technology" by Computer World for the eighth consecutive year, ranking 21 among large organizations.Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Company Description
Information Technology at Johns Hopkins () supports and enhances research, teaching, and patient care at Johns Hopkins through effective use of innovative information technology resources, products, and services. was named as a "Best Place to Work in Information Technology" by Computer World for the eighth consecutive year, ranking 21 among large organizations.\r\r
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.\r
\r
Johns Hopkins Health System and its affiliates are drug-free workplace employers.