Jobs
>
Honolulu

    Guest Service Agent - Honolulu, United States - The Kahala Hotel and Resort

    The Kahala Hotel and Resort
    The Kahala Hotel and Resort Honolulu, United States

    3 weeks ago

    Default job background
    Description

    Pay Range:
    ( $24.87- $31.09/ Hourly Compensation)

    To greet, register and service guests with sincere hospitality and effective communication skills. Offers welcome and escort guests to their rooms.

    Maintains a thorough knowledge of hotel credit policies and procedures; maintains a cash bank; records and accounts for guests payments; prepares a variety of reports; responsible for nightly checking and balancing of guest's account.


    This is an ON-Call position, requiring the potential new hire to be able to work varying shifts including the graveyard.


    • Completes the registration process quickly and accurately by imputing and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promotes Kahala Hotel & Resort marketing programs. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Provides welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Offers welcome drink and information pertaining to available services, facilities, and amenities of the hotel during the escort of each guest to the room. Advise guests of emergency exits.
    • Closes guest accounts at time of check out and ascertains satisfaction. In the event of dissatisfaction, negotiates compromise, which may include authorizing revenue allowances.
    • Greets customers immediately with a friendly and sincere welcome. Offers services and up sells as directed by management, consistent with customer needs. Uses a positive and clear speaking voice, listens to understand requests or problems, responds with appropriate action, solutions and follows through. Provides accurate information such as outlets hours and local attractions.
    • Verifies and imprints credit cards for authorization using electronic acceptance methods. Handles cash, makes change and balances as assigned house bank. Accepts and records vouchers, travelers checks, and other forms of payment. Converts foreign currency at current posted rates. Performs accurate, moderately complex arithmetic functions using a calculator. Posts charges to guest rooms and house accounts using the computer.
    • Balances and sells stamps. Responsible for the nightly checking and balancing of guests? accounts and preparation of various audit reports.
    • Promptly answers the telephone using positive and clear English communication. Input messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail, small packages and facsimiles for customers upon request.
    • Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolves complications such as location changes, credit issues, guest anger or stress.
    • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results. Listens an extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Plans and implements detailed steps by using experienced judgment and discretion while displaying sincere concern.

    Position Requirements

    Education/Training Requirements:

    • High School Diploma or General Education Diploma preferred.
    • College degree in hospitality management or similar field preferred.

    Experience/Skill Requirements:

    • Six (6) months of previous hospitality industry strongly preferred
    • Six (6) months of previous customer service experience required
    SHIFTS will vary, are as needed, overnight, and weekends


    Full-Time/Part-Time
    On-Call


    Shift
    Various Shifts


    Position
    Guest Service Agent


    Number of Openings
    1


    Exempt/Non-Exempt
    Non-Exempt


    Req Number

    FRO

    EOE Statement
    We are an equal employment opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.



    This position is currently accepting applications.
  • Highgate

    Guest Services Agent

    17 hours ago

    Highgate Honolulu, United States

    Overview · The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. · Responsibilities · Greet and welcome all guests appr ...

  • Atlantic Aviation

    Ramp Service Agent

    2 weeks ago

    Atlantic Aviation Honolulu, United States

    Job Description · Job DescriptionWhy You'll Love This Ramp Service Agent Job · Did you ever want to work in aviation but didn't know how to break into the industry? Would you like working in a fast-paced environment, often outdoors, around some of the most incredible professiona ...

  • Hilton Garden Inn Waikiki Beach

    Guest Services Agent

    1 week ago

    Hilton Garden Inn Waikiki Beach Honolulu, United States

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...

  • Expeditors

    Operations/Customer Service Agent

    2 weeks ago

    Expeditors Honolulu, United States Full time

    Job Description · Major Duties and Responsibilities · Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight. · Track/trace shipments, & locally coordinate shipments through to delivery by due date. · ...

  • Marriott

    Guest Service Agent

    3 weeks ago

    Marriott Honolulu, United States

    Marriott Hotels Kalakaua Avenue [Customer Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the oppor ...

  • Marriott International Inc

    Guest Service Agent

    3 weeks ago

    Marriott International Inc Honolulu, United States

    Additional Information Japanese Speaking · Job Number · Job Category Rooms & Guest Services Operations · Location Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? ...

  • Expeditors

    Operations/Customer Service Agent

    3 weeks ago

    Expeditors Honolulu, United States

    Company Description We recruit, train, and retain the very best logistics and technical experts the world over. · We love to promote from within-more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more. · Our high retention r ...

  • Expeditors

    Operations/Customer Service Agent

    3 weeks ago

    Expeditors Honolulu, United States

    Job Description · Job DescriptionCompany DescriptionWe recruit, train, and retain the very best logistics and technical experts the world over. · We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years o ...

  • 'Alohilani Resort Waikiki Beach

    Asia Guest Service Agent

    3 weeks ago

    'Alohilani Resort Waikiki Beach Honolulu, United States Full time

    Compensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...

  • Hilton Hotels & Resorts

    Guest Service Agent

    2 weeks ago

    Hilton Hotels & Resorts Honolulu, United States

    A Guest Service Agent (Japanese Speaking), Vacation Ownership is responsible for greeting and registering guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Up Guest Service, Agent, Japanes ...

  • Highgate Hotels, Inc.

    Guest Service Agent

    4 weeks ago

    Highgate Hotels, Inc. Honolulu, United States Full time

    The Guest Service Agent (Full-Time) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and Guest Service, Agent, Service ...

  • East-West Center

    Guest Service Agent Shift Leader

    3 weeks ago

    East-West Center Honolulu, United States

    Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you Our team is currently seeking a detail-oriented and reliable Guest Service Agent Shift ...

  • Marriott Hotels & Resorts

    Guest Service Agent

    2 weeks ago

    Marriott Hotels & Resorts Honolulu, United States

    No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointe Guest Service, Agent, Service ...

  • UnitedService Companies

    HNL Cargo Customer Service Agent

    3 weeks ago

    UnitedService Companies Honolulu, United States

    Job Description · Job DescriptionAbout U.S. Aviation Services · US Aviation a United Service Companies, is a contracted ground handler for commercial airline carriers and cargo operators. · Established in 1965, United Service Companies ("USC") began as a maintenance company and ...

  • RISE INC FAMILY

    Client Services Agent

    3 weeks ago

    RISE INC FAMILY Honolulu, United States

    Job Details · Job Location · Honolulu, HI · Position Type · Full Time · Education Level · High School · Travel Percentage · Limited or Occasional · Job Shift · Any · Job Category · Admin - Clerical · Description · ABOUT THE COMPANY · Acumen, LLC. is one of the nation's leading fi ...

  • The Kahala Hotel

    Guest Service Agent

    1 week ago

    The Kahala Hotel Honolulu, United States

    Job Information: Guest Service Agent (On-Call) Job · Email Opening Apply Now Title · Guest Service Agent (On-Call) · Description · Pay Range: ( $24.87- $31.09/ Hourly Compensation) · To greet, register and service guests with sincere hospitality and effective communication skills ...

  • East-West Center

    Guest Service Agent Shift Leader

    2 weeks ago

    East-West Center Honolulu, United States

    Job Description · Job DescriptionSalary: $21.53/hour · Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you Our team is currently seeking a ...

  • Marriott Hotels & Resorts

    Guest Service Agent

    3 weeks ago

    Marriott Hotels & Resorts Honolulu, United States

    No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointe Guest Service, Agent, Japanes ...

  • Stanford Hotel Group

    Guest Service Agent

    2 weeks ago

    Stanford Hotel Group Honolulu, United States

    Pay Rate: $28.65/hour · Do you love sharing the Aloha Spirit? Are you creative and resourceful problem-solver? The ideal candidate goes beyond checking our guests in and out and has the willingness and ability to work varying schedules including working on swing, evening, weekend ...

  • Highgate Hotels

    Guest Service Agent

    3 weeks ago

    Highgate Hotels Honolulu, United States Full time

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...