About Chi fai Poon:
I am working in ANA more than 6 years already. I speak Cantonese, Mandarin and English. I take care the technology devices at the local station
Experience
- Customer Service Coordinator
- September 2016 - Present
- All Nippon Airways | 300 Rodgers Blvd, Honolulu, HI 96819
- Airline Industry
- Provide Customer Service
- Supervising contract company agent
- Analysis the incident and suggest the solution to management
- Cantonese & Mandarin interpret @ Custom Area
- Address Passenger concern and question.
- Organize all vendors during operation
- Assist Management for daily operation
- Supports essential operations.
- Communicating company goals, safety practices, and deadlines with other team members, motivating team members, and assessing their performance and evaluation.
- Customer Service Agent
- February 2015 - August 2016
- Japan Airline Hawaii | 300 Rodgers Blvd, Honolulu, HI 96819
- Airline Industry
- Customer Service
- Check-in Passenger and Baggage
- Boarding gate handling
- Cantonese & Mandarin interpret @ Custom Area
- Lost and Found Department
- Waiter/Server
- January 2007 - August 2015
- China Garden Restaurant | 2299 Kuhio Ave Honolulu, HI 96815
- Restaurant/Food Services
- Customer Service
- Provide and fulfill the customer need
- Taking order and delivery accurately
- Waiter
- July 2005 - December 2006
- Mini Garden Noodle House | Chinatown, Hawaii
- Restaurant/Food Services
- Customer Service
- Provide and fulfill the customer need
- Taking order and delivery accurately
- Assistance Engineer
- Safety inspector
- September 1999 - March 2005
- China State Construction Engineering (Hong Kong) Limited | Hong Kong
- Construction - Industrial Facilities and Infrastructure
- Follow the instruction for construction process
- Make sure the work is fulfill the environmental and safety requirement
- Instruct the sub-contractor follow the instruction and requirement
Education
- Associate Degree, Liberal Arts, & Travel and Tourism,
- August 2006 - 2014
- Kapiolani Community College | Honolulu, Hawaii
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