Chi fai Poon

I am working in ANA more than 6 years already. I speak Cantonese, Mandarin and English. I take care the technology devices at the local station 

• Customer Service Coordinator
  • September 2016 - Present
  • All Nippon Airways | 300 Rodgers Blvd, Honolulu, HI 96819 
  • Airline Industry
    • Provide Customer Service
    • Supervising contract company agent
    • Analysis the incident and suggest the solution to management
    • Cantonese & Mandarin interpret @ Custom Area
    • Address Passenger concern and question.
    • Organize all vendors during operation
    • Assist Management for daily operation
    • Supports essential operations. 
    • Communicating company goals, safety practices, and deadlines with other team members, motivating team members, and assessing their performance and evaluation. 

• Customer Service Agent
  • February 2015 - August 2016
  • Japan Airline Hawaii | 300 Rodgers Blvd, Honolulu, HI 96819 
  • Airline Industry
    • Customer Service
    • Check-in Passenger and Baggage
    • Boarding gate handling
    • Cantonese & Mandarin interpret @ Custom Area
    • Lost and Found Department 

• Waiter/Server
  • January 2007 - August 2015
  • China Garden Restaurant | 2299 Kuhio Ave Honolulu, HI 96815 
  • Restaurant/Food Services
    • Customer Service
    • Provide and fulfill the customer need
    • Taking order and delivery accurately 
• Waiter
  • July 2005 - December 2006 
  • Mini Garden Noodle House | Chinatown, Hawaii 
  • Restaurant/Food Services
    • Customer Service
    • Provide and fulfill the customer need
    • Taking order and delivery accurately
• Assistance Engineer 
• Safety inspector 
  • September 1999 - March 2005 
  • China State Construction Engineering (Hong Kong) Limited | Hong Kong 
  • Construction - Industrial Facilities and Infrastructure
    • Follow the instruction for construction process
    • Make sure the work is fulfill the environmental and safety requirement
    • Instruct the sub-contractor follow the instruction and requirement

• Associate Degree, Liberal Arts, & Travel and Tourism, 
  • August 2006 - 2014
  • Kapiolani Community College | Honolulu, Hawaii