Operations/Customer Service Agent - Honolulu, United States - Expeditors

    Expeditors
    Expeditors Honolulu, United States

    4 weeks ago

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    Description
    Company Description
    • We recruit, train, and retain the very best logistics and technical experts the world over.
    • We love to promote from within-more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.
    • Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.
    For more information on the company, please visit our website:

    Job Description

    Major Duties and Responsibilities
    • Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight.
    • Track/trace shipments, & locally coordinate shipments through to delivery by due date.
    • Perform timely updates to shipment status' and communicate them to customers and other branch locations.
    • Respond timely and accurately to customer pickup and quote requests.
    Qualifications

    Minimum Qualifications:
    • High School Degree or equivalent required
    • Successful candidates must pass a background check
    • Must be legally authorized to work in the United States
    • Must not require future sponsorship for employment visa
    • Fluent in English, both written and verbal
    • Must have the ability to work overtime in support of the department's needs
    • Must be able to commute to the city of Honolulu, Hi
    Desired Qualifications:
    • Good computer skills (Word, Excel)
    • Ability to prioritize work, while working under pressure and multi-tasking
    • Strong organizational skills
    • Aptitude for math and accounting with a strong attention to detail
    • Ability to work independently and in a collaborative team environment
    • Excellent written, verbal, and interpersonal communication skills
    • Has a demonstrated strong work ethic, and reliability
    • An understanding of or experience with logistics networks is a plus
    Reporting Structure
    • Lead Agent, Supervisors and Manager
    Additional Information

    Expeditors offers excellent benefits:
    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical, Prescription Drug, Dental and Vision
    • Life and Long-Term Disability Insurance
    • 401(k) Retirement Savings Plan (US only)
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program
    All your information will be kept confidential according to EEO guidelines.

    Hourly rate range $19.50-$22.50 per hour

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