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Honolulu

    Operations/Customer Service Agent - Honolulu, United States - Expeditors

    Expeditors
    Expeditors Honolulu, United States

    2 days ago

    Default job background
    Full time
    Description
    Job Description

    Major Duties and Responsibilities

    • Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight.
    • Track/trace shipments, & locally coordinate shipments through to delivery by due date.
    • Perform timely updates to shipment status' and communicate them to customers and other branch locations.
    • Respond timely and accurately to customer pickup and quote requests.
    Qualifications

    Minimum Qualifications:

    • High School Degree or equivalent required
    • Successful candidates must pass a background check
    • Must be legally authorized to work in the United States
    • Must not require future sponsorship for employment visa
    • Fluent in English, both written and verbal
    • Must have the ability to work overtime in support of the department's needs
    • Must be able to commute to the city of Honolulu, Hi

    Desired Qualifications:

    • Good computer skills (Word, Excel)
    • Ability to prioritize work, while working under pressure and multi-tasking
    • Strong organizational skills
    • Aptitude for math and accounting with a strong attention to detail
    • Ability to work independently and in a collaborative team environment
    • Excellent written, verbal, and interpersonal communication skills
    • Has a demonstrated strong work ethic, and reliability
    • An understanding of or experience with logistics networks is a plus

    Reporting Structure

    • Lead Agent, Supervisors and Manager
    Additional Information

    Expeditors offers excellent benefits:

    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical, Prescription Drug, Dental and Vision
    • Life and Long-Term Disability Insurance
    • 401(k) Retirement Savings Plan (US only)
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program

    All your information will be kept confidential according to EEO guidelines.

    Hourly rate range $19.50-$22.50 per hour

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