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Roswell

    Associate Account Manager - Roswell, United States - Office Images

    Office Images
    Office Images Roswell, United States

    4 weeks ago

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    Description
    Basic Function

    Works closely with an Account Manager to manage customer relationship from project inception through closeout for multiple accounts. Responsible for RFP/Bid response, all project and daily work order activities, driving new business opportunities through cross-selling products and services, and full customer satisfaction. In conjunction with the AM, directly accountable for retention and growth of customer accounts.

    Specific Responsibilities and Duties

    Customer/Account Servicing
    • Supports/assists the Account Manager, who is the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account; is responsible for account team's performance, including all marketing and operational decisions made by team members
    • Provides timely response to customer's requests for products, services and/or information
    • Maintains comprehensive understanding of customer's needs, corporate goals, business practices and satisfaction/performance criteria
    • Is responsible for on-going relationships with client personnel and client third parties (contractors, A&D firms, etc.)
    • Provides frequent and regular status reports to customer regarding project and work order status
    • Attends project and account meetings as necessary
    Sales Order Management
    • Develop typicals, layouts, and product specifications in conjunction with internal project services and outside parties, including furniture manufacturers, sales reps, and A&D firms
    • Provides presentation and explanation to customer of products and services
    • Introducing new products and services to grow and expand business
    • Maintains project budget and guarantees business profitability through accurate costs and sell amounts for all product and services based on contract pricing, gross margin guidelines, and established service pricing
    • Produces timely, detailed, and accurate project quotes to customer
    • Ensures documentation standards are maintained for all account activities; ensures dealership process and procedures are followed
    Project & Work Order Management
    • Oversees all customer projects and work orders, ensuring standards of performance are met
    • Manages and coordinates dealer team for implementation of customer orders and service requests including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.
    • Reviews work plans, schedules, and logistics established for customer's projects
    • Coordinates with client third parties
    • Ensures timely invoicing and project closeout; assists with collecting account payables for completed projects
    Requirements

    Position Requirements (Required Knowledge and Skills)
    • Personal Initiative and Teamwork
    • Customer Focused
    • Knowledge of budgeting and basic business financials
    • High level of communication and interpersonal skills
    • Design (A&D or Dealership) background preferred
    • Leadership/project management experience
    • Purchasing/negotiating skills
    • Problem solving skills
    • Microsoft Office: Outlook, Word, Excel, Powerpoint
    • Ability to travel if needed
    • Bachelor's degree in business, design, or experience in relevant field
    • Project Spec, Team Design preferred
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