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Customer Service / Support
Marlon Mclennon

Marlon Mclennon

Experience Manager
Roswell, Fulton


About Marlon Mclennon:

I am a highly motivated and results-oriented individual with a strong customer focus. I am also a team player and I am confident that I can make a significant contribution to any team.


Evercommerce Remote

Solution Consultant II 2022 to Present 

  • Consistently ensured timely delivery of all client projects, meeting or exceeding productivity goals by achieving a 100% on-time or early delivery record.
  • Facilitated client meetings to gather insights into their business challenges and pain points, enabling the delivery of effective solutions utilizing Salesforce products and services.
  • Collaborated in the entire project lifecycle, from client onboarding, gathering requirements, designing solutions, developing, testing, deploying, to troubleshooting.
  • Utilized Process Builder, Flow, and Lightning App Builder to tailor Salesforce to the specific needs of clients and ensure their business requirements were met. 
  • Conducted comprehensive training sessions for clients on Salesforce concepts, features, and solutions to drive high level adoption and maximize application utilization. 


ImageNet Consulting Tampa, FL

SALES CONSULTANT 2019 to 2022 

  • Developed a net new client pipeline by cold calling and prospecting to create annual recurring revenue of $500k+.
  • Coach and mentor team members on account management and sales best practices. 
  • Designed an Account Management Framework for internal team members to enhance their upselling and customer service skills. 
  • Effectively managed customer escalations and complaints to increase retention by 75%, referencability, and overall satisfaction. 
  • Formalized and implemented a standard process to ensure all issues are documented according to company standards, and that all issues receive proper follow up for resolution.


Smart Home Pros Tampa, FL


  • Coached, developed, mentored, and trained team members in best practices for business development, customer service, and client retention with a focus on infusing new energy into the organization through a focus on teamwork and individual performance.
  • Developed a personal book of business, closing 4 to 5 clients per week generating over $15K/week in revenue while accountable for team actions and performance.
  • Conducted product presentations to warm and cold leads and secured new business that exceeds performance expectations by 50% throughout the Tampa market.


A1 Garage Door Services                                         Tampa, FL

MARKET MANAGER 2017 to 2019 

  • Launched the A1 Garage Door Services location in the Greater Tampa Bay Area.
  • Led the Sales and Service team of 12 employees to produce $50-70K of monthly revenue for the Greater Tampa Bay area, 5 counties. 
  • Responsible for scheduling and routing service technicians, fleet management, and monitoring Services quality. 
  • Trained and defined professional development plans for Sales and Service technicians.
  • Developed and executed recruiting, hiring,  and evaluation process for  12 staff members.
  • Managed variable costs of P & L through detailed oversight of approved expenditures and was accountable for garage door inventory management in excess of $250K in addition to service fleet.
  • Analyzed profitability on a per invoice basis, initiating corrective action as necessary and evaluated work quality of sub-contracted installation labor at the job-site level.
  • Delivered 5-star rating on Yelp and 4.8 star services rating on Google Reviews for A1 Garage Tampa.


UniFirst                                         Ft. Lauderdale, FL


  • Effectively managed a region consisting of 700+ UniFirst Customers, $500K in revenue and a team of 8 employees.
  • Maintained a 95% success rate of preventing risk customers from cancelling their UniFirst contract.
  • Delivered daily management of the team, led team training and delivered 1:1 mentoring and coaching.  
  • Set record regional high scores for Service Management Training and achieved top 5 ranking nationally. 


MosquitoNix  Ft. Lauderdale, FL


  • Led 12 person sales and service team, performed hiring, training, and professional evaluations for each team member. 
  • Responsible for routing of service technicians to ensure resources were efficiently covering our service area. 
  • Managed 100+ customer accounts to maintain 98% customer retention, $500k/year; executed a variety of strategic actions and traditional sales disciplines that resulted in improved P&L and strong metric performance.
  • Utilized sales strategies and techniques to successfully sell and upsell to existing and new customers in traditional/nontraditional sales cycles, securing revenue of $500K and a 60% closure rate top 5% of the company.



Castle Guard Security (Universal Protection Services) Plantation, FL

ACCOUNT MANAGER 2009 to 2013

  • Mobilized team of 100+ people in providing security services to prestigious high-rise condominiums, gated communities, and office communities; developed training procedures and documentation for new employees.
  • Led the development and implementation of security policies/procedures, oversaw the physical security program, investigated complaints, and maintained security awareness initiatives.
  • Implemented security best practices that increased employee engagement, customer satisfaction, and ensured all security officers were upholding the best practices.



United States Army Plantation, FL


  • Served in numerous capacities during tenure; provided leadership to a team of 8 members as a Non-Commissioned Officer and was honorably discharged from the US Army.
  • Maintained composure and leadership during high-pressure combat situations and effectively led infantry squad in combat zones in Iraq during 2 separate deployments.
  • Held accountable for the maintenance and inventory over $2 million in military equipment. 


Florida Atlantic University Boca Raton, FL

Bachelor of Science (BS) Business Management


UniFirst Sales Training ⬥ District Service Manager Trained, UniFirst 

Completed Salesforce Administrator Trailhead Coursework and currently pursuing the Salesforce Administrator certification

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