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    Senior Customer Success Manager - New York, United States - Henderson Scott

    Henderson Scott
    Henderson Scott New York, United States

    6 days ago

    Default job background
    Technology / Internet
    Description

    Responsibilities:

    • Manage key accounts, understand their needs, and drive value.
    • Collaborate with cross-functional teams to address client needs.
    • Develop strategic account plans to drive retention and expansion.
    • Monitor account health, identify trends, and mitigate risks.
    • Act as a customer advocate and provide feedback for product improvement.
    • Conduct regular business reviews and check-ins with clients.

    Qualifications:

    • 3+ years of experience in customer success or account management.
    • Experience working with GRC - MUST HAVE
    • Strong understanding of Cyber Security
    • Excellent communication and interpersonal skills.
    • Self-motivated with strong analytical skills.
    • Proficiency in CRM software and MS Office Suite.
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