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    Call Center Representative - Phoenix, United States - Rose International

    Rose International
    Rose International Phoenix, United States

    2 weeks ago

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    Description

    Date Posted: 04/25/2024

    Hiring Organization: Rose International

    Position Number: 462910

    Job Title: Call Center Representative

    Job Location: Phoenix, AZ, USA, 85040

    Work Model: Hybrid

    Shift: M to F, 8am to 5pm

    Employment Type: Temporary

    Estimated Duration (In months): 10

    Min Hourly Rate ($): 17.00

    Max Hourly Rate ($): 18.00

    Must Have Skills/Attributes: Analytical Skills, Call Center, Computer Literacy, Customer Service, Healthcare, Medical Terminology, Problem Management



    Job Description



    **Only those lawfully authorized to work in the designated country associated with the position will be considered. **



    **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **



    ***Only qualified Call Center Representative candidates located in the Phoenix, AZ area will be considered due to the position requiring an onsite presence for training***



    Education


    • High school diploma or GED required, 2+ years of relevant work experience in call center



    Experience


    • 1 - 2 years' experience as a medical assistant, office assistant, call center experience


    • Strong customer service skills


    • Strong problem-solving and analytical skills


    • Possess strong computer navigation skills


    • Comfortable with regular feedback and development


    • Works well in a team environment


    • Must have basic medical terminology experience



    Call Center Representative Responsibilities:


    • Enhancement of Medical Appropriateness and Quality of Care


    • Using holistic approach consults with utilization management clinicians, hospital discharge planning staff, supervisors, and/or other health programs to overcome barriers to meeting goals and objectives


    • Coordinates care with providers as a part of comprehensive and proactive discharge planning


    • Identifies and escalates quality of care issues through established channels


    • Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs


    • Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health


    • Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices


    • Helps member actively and knowledgably participate with their provider in healthcare decision-making



    Benefits:

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.



    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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